Agile CRM Reviews in April 2025: User Ratings, Pros & Cons

"A CRM/ integration Marketing Automation platform at the right price...Finally"

What do you like best about Agile CRM? Agile CRM is a simple to use platform that integrates with many 3rd party integrations also has it's own features that you won't find at this price point. After looking far and wide at integrating a CRM and Marketing Automation platform, for small business, you can't beat Agile CRM. - Features: There's plenty of them and nothing comes close to it at this price point. There's too many to list. Look at their website for all their features. From Sales, ...

"Great CRM!"

What do you like best about Agile CRM? I like the collaboration which this platform affords between team members. It also syncs with GSuite / email and becomes a single pane of glass for contact, sales, and support management. What do you dislike about Agile CRM? I dislike the entirely web based saas platform. I wish there was a local client of some kind. The reason I say this is because it's sometimes a little laggy. Also, there's many locations, tabs, menus, etc. I find it difficult at ...

"Organizes and Connects our team very well"

What do you like best about Agile CRM? I like the Contacts section, where you can add tags easily and in the same way change or remove them. I can quickly filter and find the clients I am looking for. I also like that you can create campaigns and add clients to send it to or choose contacts and then send a campaign. This makes it a very fluid process and I am not stuck in one way of working. Compared to other system, it is easier to get used to. I like that you can connect Gmail calendar ...

"Very cost effective tool for marketing automation "

What do you like best about Agile CRM? Agile is extremely easy to set up and covers all 3 traditional functionalities of CRM systems (ticketing, lead management and marketing automation), albeit some better than others. Marketing automation module offers some very sophisticated tools such as ability to automate campaigns based on specific triggers such as cart abandonment. It also offers A/B testing, ability to track conversion, set up web rules and has some very useful forms and email ...

"Very good experience overall"

What do you like best about Agile CRM? Easy to use and manage, API Great email editor Marketing campaign editor Customer service is super reactive and happy to help What do you dislike about Agile CRM? My only suggestion would be to allow the user to chose the unique key (by default email but in our case it's always been a bit tricky) Not even cons but "nice to have" : duplication of marketing campaigns Recommendations to others considering Agile CRM: Before spending a fortune on some of ...

"Powerful, flexible CRM + Marketing = Great Value"

What do you like best about Agile CRM? What I like best about Agile CRM is that it's an all-in-one solution. You get all the necessary CRM features, plus marketing integration. Other platforms cost a lot more and require "upgrading" to include marketing. What do you dislike about Agile CRM? The only (slightly) negative thing I can think of, is that the sales funnel probability is only set when you create the opportunity. Most CRMs will increase the probability (and therefore, the expected ...

"Agile service and quality"

What do you like best about Agile CRM? My experiences with Agile have been incredibly good. The service from all areas has been incomparable. The system is unbeatable for functions It is easy to set up custom fields to satisfy most needs even in the lower priced versions I highly recommend these people What do you dislike about Agile CRM? I have a vision impairment and the system does not have an option that assists that condition What problems is Agile CRM solving and how is that ...

"Updated: major improvements "

What do you like best about Agile CRM? - Fast learning curve. - Lot of Zapier triggers and actions - Product growth, they add new features regularly and fix issues promptly. - They learn from their mistake. It seems like their customer service is improving which is a great news. When I posted my original review I was seriously looking at migrating, I had to delay due to technical reasons. During that time it seems like they made some good changes to deliver a customer service more in ...

"Agile CRM Experience"

What do you like best about Agile CRM? The integrated ticketing system in the support option works really well. Love that i can forward my e-mails to become a ticket that my team can handle. Going from running my workload on my own to sharing it has been really difficult, but Agile has given the platform to be able to do this without having to integrate expensive functionality into my website. What do you dislike about Agile CRM? I would like some of the ticket screens to be linked to the ...

"One of the smoothest CRMs to use"

What do you like best about Agile CRM? Having used many other CRMs in the past, I believe that AgileCRM found the formula to make it simple while covering the main functionalities that you would need in a CRM. Since we have implemented AgileCRM I could feel our sales processes got a lot better and the team really being more efficient while using the tool. I highly recommend Agile CRM. What do you dislike about Agile CRM? There is only a minor item I dislike related to the fact that within ...