Ada

"The beginning of something great"

What do you like best about Ada? Ada has put together a great tool that has a short ramp-up time. This has allowed our agents to quickly learn how it works, create new answer paths, and provide self-service material without the need for as many live chats as before. What do you dislike about Ada? Currently, Ada does not allow us to download metrics into an excel spreadsheet. Instead, our Account Manager will download and forward over a report when requested. This is something they are ...

"The future of customer service"

What do you like best about Ada? Reduction in ticket submissions that do not need to be answered by an agent, there are a lot of enhanced features that can personalize and automate bot actions. This in turn impacts my team's ability to focus on more critical strategic goals. What do you dislike about Ada? There are issues with understanding how best to measure success and track the impact of training the bot. There is so much data available but it the measuring tools aren't as specific in ...