Ada Reviews in March 2025: User Ratings, Pros & Cons

"The future of customer service"

What do you like best about Ada? Reduction in ticket submissions that do not need to be answered by an agent, there are a lot of enhanced features that can personalize and automate bot actions. This in turn impacts my team's ability to focus on more critical strategic goals. What do you dislike about Ada? There are issues with understanding how best to measure success and track the impact of training the bot. There is so much data available but it the measuring tools aren't as specific in ...

"Good but needs more customization options and better reporting"

What do you like best about Ada? I like that you can separate the chatbot if you have more than one product line. You can also manipulate it for most of your needs such as multiple answers for the same question and it learns from chatter keywords. What do you dislike about Ada? I think Ada is a good chatbot but you are limited in some of the customizations especially if you have more than one product line. You also can't separate reporting based on the product line. It'll be nice to have a ...

"Ada Experience"

What do you like best about Ada? Seamless experience with very little effort on our side for creating an intent, you don't need to be an experienced programmer to build intents with high-level logic and conditions. What do you dislike about Ada? Unable to customize reporting features, therefore we need to create new reports in third party software/Google sheets. Ability to export conversations with variables and more information. Limitations on CSAT experience as CSAT has a hard time being ...

"Ada Experience"

What do you like best about Ada? Seamless experience with very little effort on our side for creating an intent, you don't need to be an experienced programmer to build intents with high-level logic and conditions. What do you dislike about Ada? Unable to customize reporting features, therefore we need to create new reports in third party software/Google sheets. Ability to export conversations with variables and more information. Limitations on CSAT experience as CSAT has a hard time being ...

"Very good product"

What do you like best about Ada? I really like how ADA helps us deflect numerous tickets and creates a positive hassle-free experience for users. We use ADA with Zendesk knowledge base and it integrates really well into our existing processes. It was also extremely easy to teach folks to create scenarios for ADA. The process is extremely simple and we required very little help from ADA support team. It is also very nice to have regular meetings with the ADA team who are always ready to help ...