Ada Reviews in March 2025: User Ratings, Pros & Cons

"Great if you use Zendesk or Salesforce, otherwise look elsewhere"

What do you like best about Ada? Ada's onboarding team and customer success team are great. They will help you build your dream environment to the best of their ability. What do you dislike about Ada? After building out our instance we found out that Ada does not support all of the feature sets that it advertised just because we do not not use Salesforce or Zendesk. Even our implementation team was surprised by this. Something as simple as passing over an image in chat is not supported ...

"Easy drag and drop Chat bot setup"

What do you like best about Ada? Non-technical bot setup, you can just use the existing function with just drag and drop to set up basic chatbot conversation. What do you dislike about Ada? Hard to point out any feature that I don't particularly appreciate since the platform provided is easy to use. Even a non-technical person can quickly learn and manage the bot. What problems is Ada solving and how is that benefiting you? We deliver automation process with ADA, and it helps in reducing ...

"Easy drag and drop Chat bot setup"

What do you like best about Ada? Non-technical bot setup, you can just use the existing function with just drag and drop to set up basic chatbot conversation. What do you dislike about Ada? Hard to point out any feature that I don't particularly appreciate since the platform provided is easy to use. Even a non-technical person can quickly learn and manage the bot. What problems is Ada solving and how is that benefiting you? We deliver automation process with ADA, and it helps in reducing ...

"We are absolutely head over heels for ADA (the tool and support that comes with it)"

What do you like best about Ada? Fairly easy UI when it comes to creating answers, training answers, report finding, etc. We also love our success manager who has our best in mind and it is very obvious that he spends his time reviewing our product, our workflows, upcoming releases, etc. to help us best prepare ADA for member volume. What do you dislike about Ada? Some downside are the lack of customization of reports on our end. There are plenty of pre-generated reports within ADA but our ...

"We are absolutely head over heels for ADA (the tool and support that comes with it)"

What do you like best about Ada? Fairly easy UI when it comes to creating answers, training answers, report finding, etc. We also love our success manager who has our best in mind and it is very obvious that he spends his time reviewing our product, our workflows, upcoming releases, etc. to help us best prepare ADA for member volume. What do you dislike about Ada? Some downside are the lack of customization of reports on our end. There are plenty of pre-generated reports within ADA but our ...

"Game changer"

What do you like best about Ada? The fact that its really simple to get familiar with the plateform and set up What do you dislike about Ada? Two major features are missing: Each language to get their own keywords and on mobile SDK trigger specific answer depending of the screen your at Recommendations to others considering Ada: If you want to take your support team to the next level, don't wait! The possibilities of configurations once the APIs are connected is endless What problems is Ada ...

"Game changer"

What do you like best about Ada? The fact that its really simple to get familiar with the plateform and set up What do you dislike about Ada? Two major features are missing: Each language to get their own keywords and on mobile SDK trigger specific answer depending of the screen your at Recommendations to others considering Ada: If you want to take your support team to the next level, don't wait! The possibilities of configurations once the APIs are connected is endless What problems is Ada ...

"The beginning of something great"

What do you like best about Ada? Ada has put together a great tool that has a short ramp-up time. This has allowed our agents to quickly learn how it works, create new answer paths, and provide self-service material without the need for as many live chats as before. What do you dislike about Ada? Currently, Ada does not allow us to download metrics into an excel spreadsheet. Instead, our Account Manager will download and forward over a report when requested. This is something they are ...

"Intuitive Design & Immediate Results"

What do you like best about Ada? The backend is straightforward for bot managers and doesn't require any prior coding experience. The ADA customer support team has always been there when we have questions and will usually get our problems solved within one to two business days! What do you dislike about Ada? I have no dislikes about the current state of ADA. There are minor bugs here and there that the team is aware of, but a hotfix is usually right around the corner! What problems is Ada ...

"Intuitive Design & Immediate Results"

What do you like best about Ada? The backend is straightforward for bot managers and doesn't require any prior coding experience. The ADA customer support team has always been there when we have questions and will usually get our problems solved within one to two business days! What do you dislike about Ada? I have no dislikes about the current state of ADA. There are minor bugs here and there that the team is aware of, but a hotfix is usually right around the corner! What problems is Ada ...