Ada Reviews in January 2025: User Ratings, Pros & Cons

"Easy Implementation and Maintenance & Excellent Client Service"

What do you like best about Ada? The monthly communication and implementation team are best in class. Setting up our bot was an incredibly enjoyable process with an excellent dedicated guide from ADA. Couldn't have asked for more in the implementation. The ongoing monthly support and availability for questions has been like no other vendor experience. What do you dislike about Ada? We've yet to experience a downside, even things we are hoping for improvement on are accounted for and circled ...

"Easy Implementation and Maintenance & Excellent Client Service"

What do you like best about Ada? The monthly communication and implementation team are best in class. Setting up our bot was an incredibly enjoyable process with an excellent dedicated guide from ADA. Couldn't have asked for more in the implementation. The ongoing monthly support and availability for questions has been like no other vendor experience. What do you dislike about Ada? We've yet to experience a downside, even things we are hoping for improvement on are accounted for and circled ...

"I recommend ADA here's why"

What do you like best about Ada? How customizable flows and answers are. The ability to use API customizations and integrations to gain insights and capabilities with your sites and internal data. What do you dislike about Ada? Too little data can be pulled by some API calls or Integrations. For example, Zendesk Dashboard. ADA can't see the status of chatters or how many chats they currently have, making assigning conversations to multiple groups difficult. What problems is Ada solving and ...

"I recommend ADA here's why"

What do you like best about Ada? How customizable flows and answers are. The ability to use API customizations and integrations to gain insights and capabilities with your sites and internal data. What do you dislike about Ada? Too little data can be pulled by some API calls or Integrations. For example, Zendesk Dashboard. ADA can't see the status of chatters or how many chats they currently have, making assigning conversations to multiple groups difficult. What problems is Ada solving and ...

"Working with Ada has been great!"

What do you like best about Ada? Their team is helpful when collaborating and trying to develop creative solutions. As the primary builder at Smith, I find it easy to work with the program and use new features. What do you dislike about Ada? Not a whole lot. They work on updating any issues pretty quickly and are always receptive to feedback I share in our calls. I appreciate all the features, and any that aren't so useful to us are easy enough to turn off. What problems is Ada solving and ...

"The best!"

What do you like best about Ada? Ada is extremely user-friendly and their team is always helpful. They're also really great about innovating on their core product and listening to client feedback to produce new features. What do you dislike about Ada? There isn't much I dislike - I look forward to more integrations and more features. What problems is Ada solving and how is that benefiting you? Ada helps us solve common customer issues quickly and at high volume, deflecting easy solves from ...

"Great tool for codeless chat implementation"

What do you like best about Ada? Gives you a lot of flexibility as answers can be built and changed fast you can automate customer interactions easily and improve based on the data you get back team is super helpful the NLP works great What do you dislike about Ada? the building experience can be improved - some of the UX is not very intuitive we need more components in Ada to be able to build different experiences, like a searchable list block for example more customization options would ...

"Great tool for codeless chat implementation"

What do you like best about Ada? Gives you a lot of flexibility as answers can be built and changed fast you can automate customer interactions easily and improve based on the data you get back team is super helpful the NLP works great What do you dislike about Ada? the building experience can be improved - some of the UX is not very intuitive we need more components in Ada to be able to build different experiences, like a searchable list block for example more customization options would ...

"The best!"

What do you like best about Ada? Ada is extremely user-friendly and their team is always helpful. They're also really great about innovating on their core product and listening to client feedback to produce new features. What do you dislike about Ada? There isn't much I dislike - I look forward to more integrations and more features. What problems is Ada solving and how is that benefiting you? Ada helps us solve common customer issues quickly and at high volume, deflecting easy solves from ...

"Working with Ada has been great!"

What do you like best about Ada? Their team is helpful when collaborating and trying to develop creative solutions. As the primary builder at Smith, I find it easy to work with the program and use new features. What do you dislike about Ada? Not a whole lot. They work on updating any issues pretty quickly and are always receptive to feedback I share in our calls. I appreciate all the features, and any that aren't so useful to us are easy enough to turn off. What problems is Ada solving and ...