9.1
Spot Score
Stay organized and focused with Act!
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Starts from $30/User/Month
Act! CRM has proven itself to be a robust and reliable tool for businesses, particularly small to medium-sized enterprises, over its long history in the market. Many longtime users commend its flexibility, ease of use, and the ability to centralize and organize vast amounts of client data. Features like integration with Outlook, customizable layouts, and ...Read more
Comprehensive integration capabilities, seamlessly syncing with tools like Outlook, phone systems, and other marketing software.
High degree of customization, allowing users to tailor layouts and features to meet specific business needs.
Intuitive and user-friendly interface, enabling efficient navigation for beginners and offering quick access to critical data.
Robust contact and customer management, allowing centralized storage of all client interactions, emails, appointments, and history.
Difficulty in troubleshooting and resolving technical issues; reliance on paid support can be costly and inaccessible at off hours.
Updates and upgrades can be disruptive, creating compatibility or stability issues for some users.
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Showing 41-50 out of 368
SP
Sanket P
03/03/20
New CRM tool in market with cheaper rate
What do you like best? The best part of Act is: 1. Complaint Management Software Implementation 2. CRM Software Integration 3. Best Customer Engagement Platform 4. Available as iPad CRM 5. Online CRM View 6. Small Business Can Easily Use This CRM Software What do you dislike? When searching for a person, it doesn't give you the option of having similar names - the spelling must be exact. Recommendations to others considering the product: This software is ...
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MW
Mary W
02/06/20
Act! is the hub of my business
What do you like best? Act! enables me to keep all information about customers, prospects, colleagues and vendors in one place and manage them easily. I also really appreciate the reminders - no more having to remember to call someone back! What do you dislike? Aside from some small things, the only thing I don't like is that I haven't taken the time to learn more about what Act! can do and how I can do it. As for the small things, I wish that, when entering a name to search for, ...
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CG
Claire G
02/06/20
Let ACT! make your life easier
What do you like best? One place to keep track of all your contacts, send emails, letters, campaigns, notes, tasks, organized, easy and never lost data. What do you dislike? Not the easiest to customize, but nothing is life is easy. What problems are you solving with the product? What benefits have you realized? All the issues I have had with ACT have been resolved with the technical team.
CI
Consultant in Banking
01/30/20
I dont undestand this question
What do you like best? WHAT CAN I FIND BY COMPANY, BY CONTACT, BY STATE OR COUNTRY BY E MAIL WHO I'M LOOKING FOR What do you dislike? AS I HAVE MANY PENDING CALLS SOMETIMES I AM DIFFICULT TO CHANGE QUICKLY FROM ONE CONTACT TO ANOTHER OR SOMETIMES LIKE THAT IT WORKS What problems are you solving with the product? What benefits have you realized? I HAVE A LOT OF ORDER IN MY WORK AND IT IS VERY EASY TO FIND THE CUSTOMER I AM LOOKING FOR AND WITH THIS I MAKE MY WORK FASTER. ...
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JA
Jean A
01/22/20
Act! Not bad , but not Outlook smart
What do you like best? Once Outlook Office 2013 is configured, not a bad system for tracking emails sent and received from clients. Exporting reports to Excel is also a nice feature. Many different search options, down to Zipcode or area code search only. What do you dislike? took MONTHS and quite a bit of money to have an IT firm properly setup ACT to work with Outlook. ACT would crash constantly when communicating with Outlooks. We even upgrade to ACT V17, but did not fix the ...
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UI
User in Business Supplies and Equipment
01/21/20
A great tool to my business
What do you like best? I like it that you have to take action on all tasks and to do's you can reschedule if needed and delete them but then you just kidding yourself What do you dislike? I don't really dislike anything however getting to grips with some of the new features when adding them can be a bit time consuming What problems are you solving with the product? What benefits have you realized? Act ensures that any enquires and actions required are done when required
UI
User in Financial Services
01/21/20
I am an ACT! user more than 10 years
What do you like best? Flexible organization of all my contact history and ease of access Also, immediate and excellent tech support whenever I call What do you dislike? Difficult to customize layout of the screen I use most often What problems are you solving with the product? What benefits have you realized? I can group and organize all my contacts regarding genealogy; notes; attachments.
UI
User in Management Consulting
11/25/19
Great for fast dialling
What do you like best? ACT! enables telesales teams to make calls and leave notes quickly, with easy overall data visibility. What do you dislike? It doesn’t offer great customisation so doesn’t always meet all requirements. Recommendations to others considering the product: The platform is very user friendly, it enables agents to quickly form a pipeline and effectively structure their day. It allows for great notes and offers great data visibility. It lacks integration ...
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MB
Meredith B
11/20/19
There Are Better CRM Tools
What do you like best? It has the basics of what we need and is able to integrate without email marketing What do you dislike? The platform itself looks out of date, is not ux friendly, and does not allow us to track some of the data that we really need. Not great for tracking the sales cycle email marketing within does not compare to MailChimp There support is terrible and not easy to get problems fixed What problems are you solving with the product? What benefits ...
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AI
Administrator in Building Materials
11/20/19
No continuity
What do you like best? This CRM is solid and has enough features for small to medium company. What do you dislike? Act and vendors take no responsibility for their actions and change of terms. Dont keep the initial terms of lifetime licenses. Have not successfully informed me about the change of conditions and therefore I lost 3 licenses. Both - the Act and their Authorized Saler take no responsibility for this situation. Recommendations to others considering the ...
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