Act! Reviews in April 2025: User Ratings, Pros & Cons

"20+ year user of Act"

What do you like best about Act!? Act gives me the ability to store my contacts and find them very quickly if I receive a call. It is great to be able to look up previous contacts and sort them in seconds. I can also store documents with the contact. What do you dislike about Act!? The transfer of contacts from Excel into Act has some problems. I get databases rejected all of the time. In addition, when I import contacts, I should be able to import either by first and last name or by full ...

"Act for Sales"

What do you like best about Act!? I can keep a database of my clients and can see all contact made as well as see their annual spending. I can svgecuke follow up reminders and can email all clients at one time saving hours of time. What do you dislike about Act!? Ever since they went to a mandatory annual renewal I have had continued problems with mail merge and it seems no one I talk to understands how to fix the issue. What problems is Act! solving and how is that benefiting you? Time ...

"ACT! and Swiftpage WORK for me"

What do you like best about Act!? Ease of Use, Simple, Better Than Excellent Technical Support. The feeling of confidence when I use the app. I am accustomed to appearance and responses to keyboard inputs. Tech support is excellent, but unavailable after working hours or on weekends. I like AMA, Act Marketing Automation. However, the learning curve is steep. I am still looking for a replacement app that is easier to use. But I have not yet found one that does give me the confidence I feel ...

"Been an ACT user since 1990. Great customer service"

What do you like best about Act!? I love the Marketing Automation and the activity series What do you dislike about Act!? there is not a good interface with google What problems is Act! solving and how is that benefiting you? Keeping in touch and auto flow

"ACT is a nice option for a cheap CRM, although its usability may be improved."

What do you like best about Act!? ACT provides some of the most straightforward tools when it relates to CRM. I have no trouble making new contacts, setting appointments, and calling my clients. This tool is beneficial if you have an extensive network of contacts. I currently have over 2500 contacts, and because of ACT's alarm feature, which alerts me to important meetings or phone calls, I never forget to call or email anyone. Additionally, I can program an email to be sent on particular ...

"ACT User for over 20 years..."

What do you like best about Act!? I love the simplicity of Act, and the fact I can customize most anything. It's easy to use, and it's a clean interface. The support team is AMAZING!! What do you dislike about Act!? Downside, is sometimes i need to purchase outside add-on's to get the result that make me more efficient. Some elements I can not customize, and it adds a bit of work. The marketing automation part has never worked on my system, and we've not uncovered a solution. What problems ...

"Loyal ACT! User for over 35 years"

What do you like best about Act!? The ability to have every client at your fingertips, along with a detailed history of every meeting and/or activity, is monumental to the proper professional management of prospects and clients. ACT! has always been the main focal point of my business relationship process to ensure that I can be up-to-date and relevant and stay ahead of my marketing, sales and support communications with my prospects and clients. The program is extremely easy to use and has ...

"I never fully understood how amazing ACT! is until we switched to Salesforce!"

What do you like best about Act!? It works, straight out of the box, and requires minimal configuration and no programming experience. It's also quite fast! No additional expenses for consultants are needed. What do you dislike about Act!? At the time we used it, there was no cloud option and no app. We used VPN and Terminal Services to give our distributed workforce access. This presented problems for those thousands of miles away. What problems is Act! solving and how is that benefiting ...

Act! Still Works 4 Me

This is a company I've been using for years, in a few different jobs. Its evolved over the years to include email campaigning and integrations with things I use liek DocuSign and Calendly which have made it more useful to me over time. There may be other products out there that do a better job, but I've never looked because this continues to work for me.

"Having your ACT together"

What do you like best about Act!? Working with ACT, I have my entire sales database at my fingertips. I can see the history of the account. This will prepare me for a call or a meeting, as well as keynotes that I will need. The goal is the meeting and sale to be successful. I can coordinate multiple task lists to make sure that they are completed in the timely manner that was promised to the customer. What do you dislike about Act!? Sometimes speed is an issue, but that depends on the ...