Acquire Reviews in April 2025: User Ratings, Pros & Cons

"It has been pleasant experience using Acquire.io since a year now."

What do you like best about Acquire? I like the in-browser screen sharing and audio, video calling feature. What do you dislike about Acquire? It doesn't have a mobile application right now Recommendations to others considering Acquire: Acquire solved problem of direct communication with your customers effectively What problems is Acquire solving and how is that benefiting you? We have more than 100+ Sellers whom we have educated how to use our Seller Inventory Management System: ...

"Great product and phenomenal support"

What do you like best about Acquire? Acquire support and features are top-level and one of a kind. We spent months looking for the perfect solution for our needs and the Acquire product checked all of them. Acquire team helped us set the app up in record time and when we faced a problem the CTO itself was with a meeting with us trying to pinpoint the problem. The level of personalization was also a great plus. Since our client was based in a Spanish-speaking country, we needed a global ...

"Great tool overall that handles the chat side of support and acquisition superbly"

What do you like best about Acquire? How well their tool served our support needs, but also our efforts on the acquistion and lead nurturing side. Acquire has native functionality for web messaging, and analytics related to that, which lets us target visitors at key points of their user journey and push them across the finish line What do you dislike about Acquire? When we were using Acquire they didn't have support for email within their messaging platform. That may have changed ...

"Great for digital customer experience"

What do you like best about Acquire? Super intuitive and easy to use - good customer support What do you dislike about Acquire? Sometimes too many requests and notifications What problems is Acquire solving and how is that benefiting you? Been able to engage with customers in a modern and digital way - also the ability to collaborate real time.

"Unlike any chat"

What do you like best about Acquire? Cobrowsing with customers during the chat helps with the customer experience, we were looking for different chat services, and acquire has been definitely a great choice for our team. What do you dislike about Acquire? There is alot of options in the service, it takes sometime to getting used to What problems is Acquire solving and how is that benefiting you? We are trying to connect with our customers who visit the website

"Acquire has it all"

What do you like best about Acquire? Ux and Ui interface. Ability to integrate with multiple apps and omnichannel capabilities. What do you dislike about Acquire? Nothing really as far as I know the platform What problems is Acquire solving and how is that benefiting you? Planning to use to help clients improve customer experience, reduce operational cost, & uplift revenue.

"Neutral Experience"

What do you like best about Acquire? The features was interesting and a good alternative to other software. What do you dislike about Acquire? The customer service wasn't that great. Had tonfight for my refund. Recommendations to others considering Acquire: Good alternative What problems is Acquire solving and how is that benefiting you? Team communication/ inbox was my main feature goal

"I was very disappointed from the Acquire product, but even more from the customer support"

What do you like best about Acquire? Their offering - they claim to have an amazing product with so many amazing features. What do you dislike about Acquire? There were so many bugs, and some features they promised were there weren't shipped yet. But more so - their support team was the worst I've ever seen. They were rude, blamed me for things not working, and eventually just suggested I churn and that's it. What problems is Acquire solving and how is that benefiting you? I was looking for ...

Highly Recommended Chat Software and Co-browsing Tool

PROS: There is a lot to love about this product. The user interface is simple, easy and intuitive to use. It creates a great user experience for both agents and customers. Key features such as its dashboard to see who is visiting; total wait time and other minute details can be laid out perfectly on a single glance. The chat software supports video and voice capabilities, cobrowsing and screensharing which are all done through the browser without installing any plugins. Acquire meets ...

"Great solution"

What do you like best about Acquire? Acquire provides the co-browsing solution we were looking for. What do you dislike about Acquire? It would be helpful for Acquire to add the functionality so when a customer came onto our site we woudl be notified, without having to engage. What problems is Acquire solving and how is that benefiting you? Allowing our Account Managers and Business Developement to conduct business virtually.