3dcart Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO Shift4Shop

Support team was quick to respond to…

Support team was quick to respond to our issues and resolved our problems right away. Appreciate the excellent communication and follow up to ensure we were working. Great job!

POOR CUSTOMER SERVICE

POOR CUSTOMER SERVICE and they do not reply in the 4 - 6 hour window their email says. 3Dcart has over charged me for the yearly charge and now when I want to question the charges no one is answering my email. I have also had one technical issue lately and it took me 3 times of submitting a ticket to get a reply. The reply was to check the FAQ (I had already done that). I have had an online store with 3Dcart for about 6 years. I am very disappointed in your company as of late.Ticket ...

Poor customer service

Poor customer service. Site says 3d cart LIVE support are available 24 hours a day 7 days a week. NOT TRUE. I haven't been able to get a hold of anyone to help me and my site is down for 2 days now sat/sun! Can't upload third party SSL anymore (used to in the past), we are now blocked and have to pay minimum $250 USA to get unblocked. Every time they do an upgrade something buggers up. Simple things that were working fine for years, all of a sudden aren't working. BTW We've been with them ...

Great Support

The technical staff at 3dCart have help me brilliantly with the back-end of my store. I also love having the access and ability to tweak my store's design myself through the CSS files and Store Editor, and the knowledge base is a valuable resource, (although a few of the articles need updating). Since I signed up several months ago, admittedly I haven't been doing virtually anything with the site, and have had very few products (for various personal reasons), so when a sale appeared ...

Gonzalo Gil was patient and very…

Gonzalo Gil was patient and very informative. Been trying this e-commerce thing for almost 2 years and definitely the best money I have invested so far

Hiccups but the experience has been very positive.

We have had hiccups but the experience has been very positive. Feature Requests from users could use A LOT MORE ATTENTION to making updates to this website!I see some really good ideas and have added my own and some of these are two years old already with more votes than it should take to get development action on.

YOU GUYS DEFINITELY ARE THE MOST…

YOU GUYS DEFINITELY ARE THE MOST KNOWLEDGABLE AND PATIENT FOLKS OUT THERE. I CAN'T THANK YOU ENOUGH FOR HELPING ME LAUNCH MY BUSINESS WITH MY GRANDKIDS!I'M MAKING MEMORIES, AND YOU ARE HELPING ME DO THAT. THANK YOU!!

You guys rock

You guys rock! We used to be with another company and switched to 3dcart. I was so amazed when we have issues with our site. You never make us wait for the fix and you don’t try to sell us something and never fix the issue. You allow us to submit a ticket and we get follow ups and all I can say is you Rock!!! Usually more than one person is on the issue. If you are wanting the best hosting and support for your website use 3dcart! Highly recommended!!!!

I have been with a few other (4) web…

I have been with a few other (4) web hosting companies and this is by far the best at receiving assistance at any time to fix a problem (the problem being me not knowing what to do) They are always polite and patienct. Using 3dcart is a learning curve for anyone but it is working great! I will continue to have them as my provider. The layouts have a variety of options, no hicups. Thank you for your service.

This is my second go around with…

This is my second go around with 3dcart. After leaving another cart, I returned to 3dcart remembering my positive experience previously. I was disappointed that they started charging for modules just like the other guys apps. I have to say I didn’t have as many issues setting up the store on the other cart. I was up and running in no time and making sales. You get slot more options with 3dcart just not as smooth. We also have not made any sales since the switch due to some of the ...