3CX Reviews in April 2025: User Ratings, Pros & Cons

3CX Has the full suite of products and works very well.

What do you like best? That you can host it in Google Cloud or to a local server on site! Deployment is easy with provisioning. and the Mobile App works great. The click to call on your PC works great too. Marketing team wants to do sales calls with you and can send you leads. ( none for me yet..) Online Technical training is great. What do you dislike? Technical support team is officious. Don't dare ask stupid questions. The licensing gets onerous over time. ...

3CX made me feel like the 80s had come to the future!

What do you like best? I love the easy client app, web interface, and the fact that it was all DIY, with such a super support system, and documentation for almost every situation and setup. I did not have to ask anyone for help. It just worked. What do you dislike? I only wish I could customize the client softphone app without having to buy anything. I could do it myself, but I haven't looked for the app assets yet to modify it. Recommendations to others considering the product: ...

Great phone system

What do you like best? The easy of transferring calls using this phone system What do you dislike? The complexity of setting up the system. What problems are you solving with the product? What benefits have you realized? n/a

Simply connectivity for all type of users

What do you like best? It's quite simple to handle and promote team communication via conferencing tools, users have a better understanding and interest by using movile devices. What do you dislike? There is no possibility to register new contacts direct from gmail. Recommendations to others considering the product: Start Up investment is really afordable in comparison with similar solutions and provides several oportuinities to integrate with telephone brands wich simplifies ...

3CX

What do you like best? The system is easy to use and very cost effective. The one year free trial made this decision simple What do you dislike? The occasional bug but they seem to address those relatively quickly Recommendations to others considering the product: 2 words: Free trial. Use it and decide for yourself. They offer online training as well so you can familiarize yourself with it. This platform is hard to beat. What problems are you solving with the product? What ...

Good for small Call Centers, not good for larger ones.

What do you like best? It has basic phone functionality. Answering, transferring, voicemail. Bare bones phone metrics. It does the job for smaller contact centers that are not as KPI focused and more focused on quality customer support. What do you dislike? I don't dislike 3CX per se, because the things it lacks are things that it cannot provide for larger 30+ agent contact centers, During times of high call volume, calls can overload the system and drop many calls unexpectedly. It's ...

Good free and simple PBX.

What do you like best? I often have to try different software ... and a few months ago for a while I decided to try some PBX platforms. Among the many tests I had the opportunity to test 3CX. It can be installed from the command line on Debian operating system, by downloading the dedicated ISO or used on Cloud as Amazon AWS. I find it, with the update of the graphical interface, a very attractive and professional system! Simple to install and manage ... you can load custom songs for ...

Great option to build your own telephone switchboard

What do you like best? Is a good option to have a full telephone switchboard managed and hosted by you. The system run over Debian 9 Linux distribution and this is a very stable and reliable OS. By other way, there is a free version license for a year which is a long time to test and decide if is a good choice for you. Related to the management its very easy, the graphic interface web based give you all the option available to configure the system such as Inbound/outbound lines, ...

Works Smoothly Until it Doesn't!

What do you like best? I like having it on my computer versus having an actual phone on my desk What do you dislike? It disconnects or has issues on occasion with sound Recommendations to others considering the product: It is better when you have an ethernet connection instead of wifi. What problems are you solving with the product? What benefits have you realized? Contacting leads in a timely manner. I've realized it allows us to be portable and work from home.

phone app that may need another look over

What do you like best? easy navigation, call logs are thorough What do you dislike? setup process could be simplified, expanded compatibilities with different phone manufacturers What problems are you solving with the product? What benefits have you realized? handling incoming calls has been streamlined and simplified