3CX Reviews in April 2025: User Ratings, Pros & Cons

3CX replaces your handsets and landlines

What do you like best? With 3CX our company has been able to achieve the following: - Reduce clutter by getting rid of landlines and mobile phones. We make most of our calls now thru the laptop - Cost savings are made by switching to this application. We are able to cut our landline and postpaid plans. - Call transfers. Customers that call our company can now be redirected easily to other departments. We can also choose to put them on call waiting if needed. Previously, we were ...

Next Level Phones

What do you like best? The thing i like best is the fact that you can use the system on a computer (so you can search a number in google, and copy and paste it into the desktop app) and it will dial from your computer and you can pick the phone handset up and the call has already dialled. What do you dislike? Nothing at the moment that i dislike about this system Recommendations to others considering the product: Easy to use, brilliant at keeping track of calls. good contact ...

The call software that actualy works

What do you like best? i like mostly 3cx for its ease of learning and it great features that are convenient and help speed the workflow What do you dislike? I dislike the ability to first change the ringtone color and interface layout,The theme should extend all the way to the contacts list as well,And it sometimes can miss calls Recommendations to others considering the product: A Great tool that will get things done What problems are you solving with the product? What ...

Best Value VoIP and Web Conference Platform for the Cost

What do you like best? It was easy for the team to implement, works via desktop in the corporate network and works great remote. What do you dislike? It's not well known, so it confuses our participants and employees Recommendations to others considering the product: if cost is a concern and you have a decent IT team, this is for you. What problems are you solving with the product? What benefits have you realized? We needed to move from our traditional phone system to VoIP ...

Great VoIP system

What do you like best? It has features that allow it to fit small to mid sized company needs as well as full call center. What do you dislike? Only thing I don’t like is I’m unable to dial or accept calls on my pc that I can answer on my cell. What problems are you solving with the product? What benefits have you realized? It has simplified conferences, screen sharing and normal phone calls.

Seamless experience

What do you like best? How it connects to all my systems so I can seamlessly do phone calls checking the information I have to input, files, previous data, 3CX allows me to work on my main system while I speak to the customer. What do you dislike? A bit too dependant on the internet sometimes calls break up and the phones go down Recommendations to others considering the product: Back up yourself with a reliable internet provider. What problems are you solving with the ...

3CX is an okay VOIP that could use some improvements

What do you like best? Our company recently switched to 3CX from traditional landlines and mobile phones. There are cost savings associated with this. You will also reduce the needed hardware as telephone sets and mobile phones will disappear. You can run everything from your laptop as long as you have a good internet connection. What do you dislike? 3CX has issues. There are many mobile numbers, especially in the province that are not in their system. As such you will not be able to ...

Secured Caller Identity

What do you like best? What I like best about using 3CX is how it generates a random number each time I do an outgoing call. This way, my identity as a caller is secured and it helps me avoid unnecessary and unimportant incoming calls. As working in a field of collections, security is one of our main issue. It also helps in more successful phone calls if the client is trying to avoid a phone call from someone. What do you dislike? The application is very much dependent on the internet ...

3CX is a good option versus traditional telecommunications

What do you like best? Our company recently switched to 3CX from using legacy mobile phone and landlines. I like 3CX because 1) it is able to reduce the hardware in the office as everything is done through the laptop, 2) 3CX can do call recording which is essential in my line of work as we are prone to customer complaints and contests, and 3) 3CX can also be used on the mobile phone for people on the go. What do you dislike? 3CX can be heavy on computer resources. The older laptops in ...

3CX is a good alternative to traditional phones

What do you like best? Our Office switched out from mobile phone and landlines and began using 3CX in the past few months. I love how it has removed the need for bulky equipment. The landline cords and cellphone chargers would just get all tangled up. What do you dislike? There are certain numbers that when dialed on 3CX do not ring or connect. However, when you try these with a landline or mobile phone, they connect. Recommendations to others considering the product: Please ...