3CX Reviews in April 2025: User Ratings, Pros & Cons

3CX was ready to help to deal with COVID!!

What do you like best? Easy to manange, web chat integration, allows teleworking and enables remote collaboration, very powerfull web client. The integration with our CRM was easy. Mobility, Collaboration, Remote extensions, powerfull to assist our business. What do you dislike? Still missing a predictive dialer to help with outbound campaigns b. Waiting for more integration with other channels like Whatsapp What problems are you solving with the product? What benefits have you ...

Robust and Reliable VoIP Phone System for Businesses of All Sizes

What do you like best? 3CX regularly released improvements and bug fixes throughout the year. They are aware of business needs and have customized 3CX to address the communication needs of all types of businesses. 3CX provides a free license to try their product and they do not limit the number of extensions in the trial license or any of their license models. The ability to setup and use 3CX with popular cloud hosting services such as Azure and AWS are a huge bonus since we have mobile ...

Excellent phone system for mid-size organization

What do you like best? The system is extremely stable and relatively easy to configure and manage. Low-cost and very flexible for our needs. What do you dislike? Integration with Exchange server has some issues. Lots of call center features that we do not need. Recommendations to others considering the product: Implement incrementally to allow learning curve to influence deployment. If you are using internal staff to support, make sure they receive telephony training to ...

A phone system that is so easy to use. The frequent updates, keep the software fresh.

What do you like best? The User interface, and the ease of updates. What do you dislike? The restriction on the quality for hold music. Recommendations to others considering the product: No Comment What problems are you solving with the product? What benefits have you realized? 3CX provides us with a PBX that does not rely on a particular brand of hardware. It allowed us to save money by not having to purchase expensive hardware.

Great product with lots of features and tons of savings

What do you like best? I love all the options and ability to expand product. WIth 3CX our staff have been able to provide excellent care for the patients we serve. Choosing 3CX has been one the best decisions i have made. The return on investments is what i liked best. What do you dislike? 3CX has met all of our needs. You will not be disappointed. Recommendations to others considering the product: You will not be disappointed with the discussion to choosing 3CX. The return on ...

Easy to setup -- Easy to use.

What do you like best? The 3CX Administration panel has stayed consistent throughout version 9 all the way to its latest release, 16. With that said, its always been easy to find extensions, customize inbound/outbound rules, setup DID's/trunks and work with ring groups. This is by far my favorite things about the system. If I had to rank a 2nd item, the phone firmware and templates that we use is always updating, which allows for easy to push/provision firmware/config updates to the ...

3CX Review

What do you like best? The simplicity of the software. Very easy to use and configure. What do you dislike? Don't like how unstable 3CX software is. I am always refreshing registration on the SIP trunks. Recommendations to others considering the product: Mone at the moment. What problems are you solving with the product? What benefits have you realized? I can provision phones without the having to call a phone expert to help.

3CX

What do you like best? Being able to schedule Webmeetings through 3CX. The phone console is also very user-friendly and I am able to analyze call data. What do you dislike? Cannot create a standing web meeting. We have to create a new meeting each week. What problems are you solving with the product? What benefits have you realized? Streamlined communication with off-sites teams. Holding weekly web meetings with different departments.

Best phone system

What do you like best? It is easier to dial and configure the extensions. It is user friendly. What do you dislike? It does not provide recordings that are older than 3 months Recommendations to others considering the product: Do go for it... What problems are you solving with the product? What benefits have you realized? My work has been easier as I am able to connect easily with my colleagues

Our Office's Primary Phone System

What do you like best? We utilize 3cx for all of our office phone systems. It is very easy to utilize and allows our entire office to keep track of phone calls across our entire office. What do you dislike? The system will not allow people to dial an extension directly. It will also not give us a notification when phone calls are missed or when you receive a voicemail. Recommendations to others considering the product: It is a good system but I would recommend you make sure you ...