3CX Reviews in April 2025: User Ratings, Pros & Cons

Was just what we was looking for when bringing our VOIP service in-house

What do you like best? The software is quite intuitive to use. Straight from installing the server product you are up and running in little over 30 minutes. The integration between devices is great. i can have my deskphone and mobile device linked to my extension meaning i can pick up calls from anywhere in the world! What do you dislike? The CSV import process is quite cumbersome. If this could be shortened it would be better for the person setting it up. If you could provide minimal ...

Good System - Great for what we need

What do you like best? It's easy to set up and configure. Simple to modify and there are lots of ways that you can manage queues etc by using the Call flow designer app. A lot of our colleagues have been working remotely lately and it's been great to be able to give them access to the soft client on their mobiles to be able to work remotely What do you dislike? There have been some issues with updates in the past but we haven't had any more issues with updates for a while. There ...

Excellent VOIP phone system

What do you like best? 3CX is simple to maintain. It took a bit to setup, but their support helped a lot. The system has a wide selection of compatible VOIP phones to choose from. We settled with Yealink, and the setup process is very simple. What do you dislike? There are countless options to configure and setup and it was a little tough to find the right documentation. 3cx did not natively support out old Cisco phones, but was able to provide custom firmware that required several ...

3CX experience as an MSP hosting multiple instances for customer

What do you like best? It's very easy to deploy and keep updated if you run it on the Debian version. The GUI is intuitive and makes management a breeze. The associated costs fit the SMB space well and has great features for remote workers built in which is particularly pertinent in the current situation. What do you dislike? There is no useful single pane management if you host multiple instances. There used to be a cloud version which gave you centralized management but that went ...

Pretty Good, but has some limitations

What do you like best? Affordability is great. Works much better than a 10+ year old Call manager system. What do you dislike? No "supported" way to create templates. If you want phones to default to 12h instead of 24h time, you have to edit a template then all those phones are flagged as "unsupported" and 3CX support won't help you with anything unsupported. Recommendations to others considering the product: It's very good for basic needs. I don't feel like it would scale well ...

A fantastic solution to impower companies to run their own PBX

What do you like best? The 3CX solution provides a great all-in-one solution for unified communications. The included soft client and web meeting keeps everything within the 3CX system. This allows the system admins to easily manage the whole system. Plus the consistent experience for all of the users is always appreciated. What do you dislike? The 3CX platform is missing some of the important management features and power options. For example, there is no audit log and the admin ...

This phone system has been much better than a traditional land line based produce

What do you like best? Downloading the app and being connected anywhere What do you dislike? Don't have any downsides. We have been very happy with it What problems are you solving with the product? What benefits have you realized? Being able to transfer calls to anyone at any time at any location

3CX Phone System

What do you like best? Pricing model is nice. No per line cost or per user cost. Just build the system with the number of concurent lines you want and expand that as you see the need increase. very functional, phones, mobile app is pretty nice, Desktop client works well on laptops, webconferencing works well, etc. Can be installed on Linux so skip the windows licenses. What do you dislike? I would recommend going the Linux route to save the windows licensing. Recommendations to ...

Fantastic phone system

What do you like best? There are a lot of options for using 3cx, including mobile apps, desktop apps and a web portal. What do you dislike? Sometimes the call quality can be a little iffy. Recommendations to others considering the product: Give it a shot and see how you feel about it. Once you get used to it, it is very easy to use compared to other phone systems I have used. What problems are you solving with the product? What benefits have you realized? Without 3cx, I ...

A great system all around

What do you like best? I like the ease of installation and implementation of 3CX, Coming from a hosted VoIP from AT&T I am relived at how customizable this system is and being able to perform my own troubleshooting. Everything about 3CX is great. The team at the office like how versatile the system and how easily it adapted to the current remote working situation. The VDNA system we had would have never been this flexible. What do you dislike? A few features I wish were easier to ...