3CX Reviews in April 2025: User Ratings, Pros & Cons

Affordable and robust PBX system

What do you like best? Deployment of phones is a breeze and with the correct workflow it does not even require removing phones from the box until it is time to plug them in at the user's desk. What do you dislike? I wish the upgrade feature was easier. When there is a major upgrade, you must backup the system, uninstall the old version, install the new version and restore the backup. Recommendations to others considering the product: Do the trial and try it out. You'll probably ...

Great product, especially in current times, it has made working from home a much easier experience.

What do you like best? Easy to install the mobile application and it is very straight forward to use. Given the current COVID situation and lockdown, this product has helped making working from home much easier. What do you dislike? The web meeting can be a bit tricky to setup. Also the mobile app can be a bit buggy. Recommendations to others considering the product: Excellent, flexible platform with a good feature set. What problems are you solving with the product? What ...

not bad

What do you like best? the ease of access and functionality of the devices on site What do you dislike? the firmeware updates caused issues with certain models of phones Recommendations to others considering the product: it is a great tool to have for VIOP for small or large sized companies What problems are you solving with the product? What benefits have you realized? no problems are being solved other normal everyday ones

Good PBX but lacking some generic features.

What do you like best? Easy to install/configure. have remote access What do you dislike? Not enough support and features as other PBX have Recommendations to others considering the product: Good to use What problems are you solving with the product? What benefits have you realized? None

Best of the Best

What do you like best? Flexability of the system and total end to end control What do you dislike? Limited or no support on Polycom phone hardware What problems are you solving with the product? What benefits have you realized? Unified Communications are a huge plus. Ability to have apps on desktop and mobile and IOS/Windows/Android

5+ Years Installing and Supporting 3cx

What do you like best? The flexibility of its deployment and agnostic use of SIP Trunks and hardware What do you dislike? The technical support really needs some work. This has been a point of contention since day 1, 5 years ago and has really never improved. The staff there are difficult to work with and often are very unhelpful. Extremely unhelpful would be best described. Almost instructed to be as unhelpful as they are. We have basically had to learn on our own through trial and ...

Dissatisfied

What do you like best? Not a fan. Too many outages and lost business opportunities. What do you dislike? Mobile App crashed constantly. Experienced 8 outages in 3 months, not a suitable solution for call center or 24x7 environment Recommendations to others considering the product: Do your homework, consider who the resale partner is and how technical they are. 3CX is not friendly to deal with directly, you will be required to work through a partner for break/fix. Expect outages ...

3CX is easy to setup and runs from the cloud or on-site

What do you like best? 3CX is easy to setup and runs from the cloud or on-site. The admin interface is great and can import users from Active Directory. What do you dislike? Using the mobile app is not always successful for user at connecting calls. This is a great advantage for remote workers or people away from a desk or on the move but it can be frustrating when calls do not work well. Recommendations to others considering the product: Use 3CX if you want a phone system to be ...

A great VoIP solution

What do you like best? It's a really easy system to admin. The mobile app is working really well during the Covid Lockdown. What do you dislike? People 'accidently' putting their phone in DND, very close to disabling that. Recommendations to others considering the product: User training is crucial, theres a lot of features, showcase them all. What problems are you solving with the product? What benefits have you realized? Had issues previously with SSL certificates not ...

Great PBX, easy to use, has lots of features!

What do you like best? Has a good acd and call queues, upgrades are easy. Mobile app is great. What do you dislike? Would like to see more routing options for calls and hold music in between queues, better notifications of a breach and logic for skils based routing. Recommendations to others considering the product: Get a good demo, it's really neat. What problems are you solving with the product? What benefits have you realized? Working from home has been a breeze with 3CX.