3CX Reviews in April 2025: User Ratings, Pros & Cons

Great phones system for the IT Guy

What do you like best? It is easy to setup and even easier to manage once it's up and going with the out of box features. What do you dislike? Support is in a different part of the country so the response on tickets is slow. I would like to see a call center for partners and customers with active support. Recommendations to others considering the product: Do it! It has been a good experience so far. What problems are you solving with the product? What benefits have you ...

All-in-one Phone System

What do you like best? We started using 3CX in our company four years ago. We used to have a Cisco Phone system. Here are advantages of using 3CX compared to Cisco: 1-Low cost of Licensing 2-Diversity of supported IP Phones and lower cost of hardware 3-Built-in Web conferencing 4-Remote users 5-No extra charge for using Call Center features such as queues 6-The PBX itself does not require expensive hardware and can be run on a budget-friendly PC or server What do you ...

Hard to fault anything about 3CX

What do you like best? It's rare that I ever have to answer the question "can 3CX do this?" with no. The software is incredibly flexible and can be tailored to fit any need small or large. It runs simply and easily in the cloud with very low resources. The standard web interface meets you 99% of your needs but if you need more the excellent Call Flow Designer is there to step in as well. Throw in a mobile app that actually works, very capable web conferencing and a constant approach to ...

A complete IP PBX Solution

What do you like best? We have been using 3CX for almost 10 years and I can say that there has been an enormous improvement with the product. Some of the advantages of using 3CX from my point of view are as follow: 1-It is licensed based on concurrent calls not the number of extensions 2-Large number of web meeting participants is already included in all licenses 3-No additional fee for web meeting and cellphone app 4-easy installation on-premises and cloud 5-Easy to ...

I love 3cx and here's why

What do you like best? It has tons of features. Easy to set up and maintain. Not buggy like Asterisk and others. Best of all is pricing is affordable. What do you dislike? Their live support options have room for improvement but seems to be getting better. The good news is 3cx rarely if ever has bugs so you dont have to worry too much about this. Recommendations to others considering the product: Compare the price. 3cx bases pricing based on max simultaneous phone conversations ...

Offers a lot of feature at a competitive price

What do you like best? 3CX is very easy to install, manage, and maintain. There is an academy section on the website that contains many tutorials and educational articles. They also have a forum that anyone can ask questions about 3CX issues and members and staff help users with their experiences. The pros can be listed as follow: 1-Easy to Install 2-Easy to manage 3-Extensive feature list 4-Low licensing fee 5-can run in a small VM 6-The phone system works great 7-It ...

Flexible VOIP system

What do you like best? The ease of extension management makes managing numerous 3CX installs for different clients easy and both streamlines my workflow and exceeds their expectations. What do you dislike? When opening any given page on 3CX, it retains how far down you've scrolled from the previous page. This can lead to a lot of unexpected scrolling. Recommendations to others considering the product: The wide array of compatible phones and ease of use from an administrative ...

Amazing Product

What do you like best? the mobility features, the different options available to you to setup the system. What do you dislike? figuring out templates can sometimes prove difficult. Recommendations to others considering the product: Watch the videos, speak with users who have it. What problems are you solving with the product? What benefits have you realized? in the current world just having the ability to easily stay connected when working from home.

It's a fantastic system, with the occasional service blip

What do you like best? Simple use, sign in from multiple devices What do you dislike? Occasionally the service dips, outages can be due to external hosting providers though What problems are you solving with the product? What benefits have you realized? Removing old phone lines, cutting costs etc

3CX

What do you like best? The product has proven to be highly versatile across multiple platforms What do you dislike? Most problems are audio related - specifically (I think) issues with the browser and windows. Many of our users have to reboot to get the product to finally work for a meeting. Recommendations to others considering the product: Hands on labs and allow for an adoption period - don't pull the old tools until your team gets comfortable with the new ones. What ...