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3CX - Contact Center Operations Software

3CX Reviews in April 2025: User Ratings, Pros & Cons

Revolutionizing communication with advanced contact center technology.

4.5

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Starts from $175/Year, also offers free forever plan

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3CX Reviews & Ratings

4.5

Very Good

Based on 626 ratings & 350 reviews

Rating Distribution

Excellent

(277)

Very Good

(59)

Good

(10)

Poor

(2)

Terible

(2)

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Showing 91-100 out of 350

CB

Christèle B

10/14/20

5 out of 5

Amazing !

What do you like best? La facilité d'utilisation. L'étendue des services proposée est énorme. What do you dislike? Rien ne nous déplait. Tout est parfait chez 3CX Recommendations to others considering the product: 3CX est très facile d'utilisation What problems are you solving with the product? What benefits have you realized? La téléphonie mise en place chez nos clients est devenue facile grâce à 3CX. Tout est gérable à distance.

CC

Chris C

10/13/20

5 out of 5

Awesome Software

What do you like best? 3CX is so versatile and adaptable, I've been using since the days it was Elastic - they took a great product and made it brilliant What do you dislike? noting, the product is evolving all the time! the devs listen to feedback Recommendations to others considering the product: Buy it you wont look back! it will save you loads and partner with a good sip trunker! we use Nebular Communications! What problems are you solving with the product? What ...

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AS

Abhijit S

10/13/20

5 out of 5

3CX Phone System

What do you like best? 3CX is really easy to deploy. 3CX app gives you more options to work remotely. Its easy to route the calls based on the requirements. What do you dislike? The reporting tool does not gove you many options to generate custom reports. What problems are you solving with the product? What benefits have you realized? The major problem that was resolved by moving to 3CX was the ability to work remotely without any hassle and also the ability to configure the ...

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JV

Jesse V

10/13/20

5 out of 5

3CX titanium Partner

What do you like best? With 3CX we gain in efficiency, thanks to the EXPRESS PBX solution we can deploy our servers quickly and securely What do you dislike? pity not to have more CRM editor compatible with 3CX, some features are still missing such as the choice of ringtone from the user interface What problems are you solving with the product? What benefits have you realized? We can answer a different problem with 3CX, the main one being the multi site which is greatly ...

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JK

jason k

10/13/20

4.5 out of 5

Super Software

What do you like best? Very easy to use and very easy to administer What do you dislike? we had a few issues with it installed on linux operating system,resolved by moving to windows server. Recommendations to others considering the product: spend a little time configuring at the outset, install on windows server not linux What problems are you solving with the product? What benefits have you realized? alot of employees working from home, more visibility, easier ...

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DS

Dale S

10/13/20

4.5 out of 5

5 years in 500 extensions we're big fans.

What do you like best? Easy to use and configure. Excellent reliability. Great Value. What do you dislike? I wish I could have unique music on hold for each of my 35 locations. I wish it handled fax extensions differently. Not complaints, just wishes. What problems are you solving with the product? What benefits have you realized? Moving from a super reliable Avaya Definity G3. We cut out telcom expenses to about 15%. We gained more control and of course the amazing feature ...

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TK

Torsten K

10/13/20

4 out of 5

Nice improvement over our previous PBX

What do you like best? * Mobility (Apps, Browser-Plugins) * Rules and possibilities (Incoming, Outgoing rules, number rewriting, ...) * Import possibilities * Ease of installation and initial setup What do you dislike? * Documentation is incomplete and decentralized - some input fields are not mentioned at all in the online documentation * AD import settings could be much more complex, i.e. a real LDAP filter option would help * The optics of the management site ...

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GD

gianluca d

10/13/20

4 out of 5

Easy and works fine!

What do you like best? UI, easy configuration. The outbound routing is very usefull. What do you dislike? Maybe more technical manual. I cant setup in easy way the outbound rout with different country code. What problems are you solving with the product? What benefits have you realized? Join our offices around the world, during COVID!

KW

Keith W

10/13/20

5 out of 5

Its a no brainer

What do you like best? The licensing model is a simple no brainer. Its cost-effective and customers love the fact that all the features are bundled in as standard without having to put add-ons all the time. The call queues are very powerful along with the digital receptionist functionality. In recent years, 3CX have developed the WebClient and smartphone applications further which have boosted the UC element to the product as they are solid, reliable and very intuitive. What do ...

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MM

Michael M

10/13/20

5 out of 5

Director

What do you like best? Simple and easy to use admin console. I had a full functioning PBX and sip trunking up and running in less than an hour. We have reduced costs and it’s allows for users to work remotely when needed. What do you dislike? Honestly, I have no complaints! The support, updates, features and functions have moved our office leaps and bounds above the old PBX that we had. Recommendations to others considering the product: Do it What problems are you solving ...

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