3CLogic Reviews in April 2025: User Ratings, Pros & Cons

"Excellent"

What do you like best about 3CLogic Cloud Call Center? Easy to make changes on the fly, switch over from old phone system was seamless.

"Snr Dir, S&N Global Business Svcs"

What do you like best about 3CLogic Cloud Call Center? Connectivity with ServiceNow and presenting all relevant data in a single window to the call centre agent.

"Our Experience Has Been Exceptional So Far"

What do you like best about 3CLogic Cloud Call Center? In the first 2 weeks, we went from a 65% Calls Handled Rate to a 90+% Calls Handled Rate on our IT ServiceDesk. That is what you call results.

"New deployment to 3CLogic Cloud"

What do you like best about 3CLogic Cloud Call Center? The ease of transitioning from our old CTI/IVR to 3CLogic's was simple and effective. No impact to our customers was noted, with only the agents being aware of the difference, which is enormous. The Project Manager, Varun Nalla, was responsive and worked to understand our environment, its nuances, and efficiently addressed our needs. Moving to a new system has its challenges, mainly the learning curve. However, with the continued ...

"Great Dialer - Better Customer Support"

What do you like best about 3CLogic Cloud Call Center? 3cLogic is an all encompassing dialer that will cover all of your call center needs, there customer support team is AMAZING!!!! Thanks Zoe

"A well integrated call solution"

What do you like best about 3CLogic Cloud Call Center? Easy to use Admin interface and simple for the agent to use What do you dislike about 3CLogic Cloud Call Center?

"Great Cloud Call Center Solution"

What do you like best about 3CLogic Cloud Call Center? 3CLogic is very easy to manage through their Management portal. Creating agents and adding them to skill groups only takes a minute.

"6 month of 3C"

What do you like best about 3CLogic Cloud Call Center? The predictive calling feature is excellent at distributing our contacts in an unbiased way -- out staff is not unable to pre-screen application

"Great reliable product"

What do you like best about 3CLogic Cloud Call Center? As an IT Project Manager implementing this for our client I have been very impressed with 3C Logic as a product and as an organisation. The front end of the telephony system is straightforward to use and very easy to understand from a user point of view and our client transitioned to this product easily.

"Flexible System, and Great Customer Service Team"

What do you like best about 3CLogic Cloud Call Center? Firstly, I think the support team at 3C Logic is amazing. They are quick to respond and help solve problems, and plenty of times in the past they have helped walk me through changes, even on a Sunday when we implemented a new IVR that wasn’t quite working and stayed with me until it was fixed. I also do like IVR set up and is not too complex to understand, but complex enough to be flexible. I am a person that learns by doing, so 3C ...