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8.4

Spot Score

3CLogic - Call Center Software

3CLogic Reviews in January 2025: User Ratings, Pros & Cons

Empower your call center for unprecedented growth.

3.7

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3CLogic offers custom pricing plan

3CLogic Reviews & Ratings

3.7

Very Good

Based on 81 ratings & 35 reviews

Rating Distribution

Excellent

(18)

Very Good

(13)

Good

(2)

Poor

(1)

Terible

(1)

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Showing 1-10 out of 35

M

Mary

07/02/24

1 out of 5

Gave 1 star because there isn't an option for 1 lower. Taken from our termination notice to 3clogic - "The instability of the platform, the utter disengagement from the "leadership" team and the complete misrepresentation of capabilities should make clear why we were left with no choice - my business suffered for too long and we lost too much revenue."

DN

Dan N

08/18/22

5 out of 5

"Great partner in our customer fulfillment portfolio"

What do you like best about 3CLogic Cloud Call Center? We have been working with 3CLogic for several years as our primary phone provider. Their integration with ServiceNow has been invaluable and their capability to grow and adjust along with ServiceNow upgrades has allowed us to remain on a fast update process. We have implemented numerous custom projects to align with client needs and they have been very responsive to requests and requirements.

AU

Anonymous User

07/27/22

3.5 out of 5

"Support for our specific business and change management needs"

What do you like best about 3CLogic Cloud Call Center? The implementation team went above and beyond to support our specific business needs for rollout and worked with us through change management on our end.

MD

Marcos D

06/28/22

4.5 out of 5

"extraordinary experience to make calls and have a good management."

What do you like best about 3CLogic Cloud Call Center? 3cLogic helped us implement the correct use of being able to make calls that you dial. A digital platform and successfully solve each channel to create a more effective selection process for each of the calls and to be able to make a good assessment of how we can communicate with each client since it maintains well-structured characteristics.

AG

Al G

04/28/21

5 out of 5

"3C Logic has been Fantastic."

What do you like best about 3CLogic Cloud Call Center? 3C Logic has been Fantastic for our call center operation. We have used and reviewed several of their competitors, they blow away the competition. The format is easy for the reps to use and learn. The analytics that they provide are second to none and they get down into the details that help to make the business run better. Their customer support is incredible. They are quick to respond, always willing to help, and follow up afterwards ...

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JA

Joseph A. D

12/24/20

5 out of 5

"Can't say enough good things about 3CLogic..."

What do you like best about 3CLogic Cloud Call Center? Staff is amazing- attentive, supportive, flexible-- always there when you need them to help drive the project through to success.

LG

Lukas G

06/30/20

5 out of 5

"Simple, Seamless Implementation and Use with ServiceNow."

What do you like best about 3CLogic Cloud Call Center? From start to finish, the project implementation was simple and low maintenance. The project manager and dev team ensured our admins and agents were properly trained so they could start utilizing the system on day 1. Any minor issues that arose were swiftly taken care of and solutions were provided so we could continue our work.

AU

Anonymous User

06/15/20

4 out of 5

"3C has all the standard functionality you need from a cloud telephony system"

What do you like best about 3CLogic Cloud Call Center? Even though it's a simple system, that actually makes it very easy to use. The account and technical managers' support is exceptional and with their help you can find solutions and workarounds to almost anything.

AU

Anonymous User

05/29/20

4 out of 5

"Director, Managed Services"

What do you like best about 3CLogic Cloud Call Center? The account manager is friendly, responsive and provides solutions to the issues we have faced.

AU

Anonymous User

05/06/20

3.5 out of 5

"It is a solid solution for Infusionsoft users especially since it is integrated with the system."

What do you like best about 3CLogic Cloud Call Center? The integration makes calling outbound more efficient as it relates directly with the contacts and provides the call status from Infusionsoft.