1Password Reviews in April 2025: User Ratings, Pros & Cons

Properly responding to a client's needs.

1-Password's representatives' - Karen D, Saif A. and Tommy H. - individual and collective assistance were uniformly prompt, responsive, clear, concise, complete, correct and very cordial. Each rendered concurrent value to me and to 1 Password's business reputation.

An excellent and easy to use product…

An excellent and easy to use product giving peace of mind. I use it across all my Apple devices seemlessly.

Moved from LastPass

I recently have made the move from Lastpass to 1Password. On the way, I tried out NordPass as well. My onboarding experience with 1Password has been very straightforward and it's been a pleasure working with the app thus far. Robust but not labyrinthine. My interactions with the support team have been prompt and effective. I'm happy to move my business to a solid organization. A word of advice to 1Password, do not let yourself be bought by LogMeIn. ;-)

Best Customer support and great app too

My son told me about this app and when I first set it up I didn't finish long story short I forgot the one password I needed to know, I was guided by the onepassword team on how to delete the account and set up another one and they also helped me transfer my annual subscription to the new account I created also i'm learning to setup the account from my son as I am not tech savy.....p.s my son wrote this review as me so all in all good app and good tech support, I and my son highly recommend😉

The best password manager out there

Date of experience: June 11, 2024

I tried a few other password managers…

I tried a few other password managers and found them difficult to work with (Disclaimer: I am 75 yrs old and do not work well with apps or people) Not so with 1Password. While complicated for me, support was great! I was able to keep a dialog going and they solved my issues. If a company has slow or robot type support, I detest them. I have to use the app more for a more complete opinion, but 1Password is my choice.

Slightly complicated issue resolved quickly and effortlessly

My issue was a bit more complicated than a typical support ticket. Switching payment providers from a third party vender over to direct billing required a few less-than-intuitive steps, but everyone on the 1Password support team communicated extremely clear steps in a friendly and patient manner, helping me to reach a solution right away.

Great customer service :)

Date of experience: June 10, 2024

Quick (next business day) response

Quick (next business day) response. Probably would have been same day if I hadn’t contacted them Sunday evening. Support understood my issue right away and sent me information and links to correct my problem.

Good online Service

Good online Service