Service Management
Service management is the strategic approach used by organizations to design, deliver, manage, and improve IT and business services. It focuses on ensuring that services meet user expectations, align with business needs, and are delivered efficiently. IT service management (ITSM) frameworks, such as ITIL (Information Technology Infrastructure Library), provide structured methodologies for handling service requests, incident management, change control, and problem resolution. Service management also includes monitoring service performance, automating workflows, and continuously optimizing service delivery through analytics and user feedback. A well-structured service management system enhances customer satisfaction, reduces operational risks, and improves overall service reliability.
