What does 'Guest Experience (GEM)' mean?

Guest Experience (GEM) is a feature that aims to enhance the overall experience of customers or visitors in any establishment. It facilitates a seamless and personalized experience for guests by providing a variety of services and amenities to fulfill their needs and preferences. With GEM, businesses can cater to the diverse needs of their guests and create a positive impression on them. This feature allows guests to make reservations and bookings in advance, access digital maps and guides, and even place special requests, all through a single platform