Guest Experience (GEM)
Guest Experience (GEM) is a feature that aims to enhance the overall experience of customers or visitors in any establishment. It facilitates a seamless and personalized experience for guests by providing a variety of services and amenities to fulfill their needs and preferences. With GEM, businesses can cater to the diverse needs of their guests and create a positive impression on them. This feature allows guests to make reservations and bookings in advance, access digital maps and guides, and even place special requests, all through a single platform
This software is researched and edited by
Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
