Customer Service Management
Customer Service Management is a crucial component of any successful business. It is the process of managing interactions with customers and ensuring their satisfaction with the products or services offered. This includes handling inquiries, complaints, and providing support to customers. At its core, Customer Service Management is about building and maintaining strong relationships with customers. It involves understanding their needs and addressing any issues promptly and effectively. With the rise of online shopping and digital platforms, customers now have various channels to reach out to businesses, making the role
