Compare Lightspeed eCom vs BigCommerce

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• Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.

• Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.

• Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.

• Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.

• Easy system setup and onboarding process facilitated by helpful and friendly staff, such as Arielle.

• Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.

• Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.

• Limited availability of physical support for on-site technical issues, impacting the resolution time and effectiveness of service for some customers.

• Intuitive and easy to use, even for non-developers.

• Excellent customer service and support.

• Robust product management tools and customizable themes.

• Seamless integration with various third-party applications.

• Fast and responsive support available.

• Limited selection in Marketplace for additional apps and connectors.

• Some aspects like product categories can be complicated to set up.

• Richness of features can be overwhelming for newcomers without proper support.