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Compare Freshdesk vs Simplesat vs Zonka Feedback

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Simplesat - Survey/ User Feedback Software
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Overview

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

Simplesat is an advanced customer satisfaction solution designed specifically for managed service providers (MSPs) and tech companies. By embedding CSAT and CES (Customer Effort Score) ... Read More

Entry Level Pricing
  • Starts from $15 , Billed Yearly
  • Starts from $79 , Billed Yearly
Free Trial Availability
Spotsaas Score

9.5/10

8.5/10

User Ratings
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Software Demo

Demo

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Features

Total Features

16 Features

13 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $15 , Billed Yearly
          • $79 , Billed Yearly
          Pricing Pans
          • Free

            • Integrated ticketing across email and social

            • Ticket Dispatch

            • Knowledge Base

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          • Growth

            • Includes features of Free plan, plus

            • Automations

            • Collision Detection

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          • Pro

            • Includes features of Growth plan, plus

            • Multiple products

            • Includes up to 5000 Collaborators

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          • Browse all pricing plans
          • Standard

            • 1k responses per month

            • 10k email sends per month

            • Unlimited users

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          • Pro

            • 10k responses per month

            • 50k email sends per month

            • Everything included in Standard

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          Pricing Pagefreshdesk pricingsimplesat pricing

          Other Details

          Organization Types supported
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings

          4.8

          (based on 180 reviews)

          Rating Distribution

          Excellent

          549

          Very Good

          99

          Good

          11

          Poor

          7

          Terible

          56

          Excellent

          0

          Very Good

          0

          Good

          0

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Pearson

          Pearson

          Bridgestone

          Bridgestone

          Feefo

          Feefo

          Drift

          Drift

          Fujifilm

          Fujifilm

          The Home Depot

          The Home Depot

          Media and Screenshots

          Screenshots
          Freshdesk

          6 Screenshots

          Their Feedback

          3 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          1 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Freshdesk and Simplesat offer a Free Trial.

          Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Simplesat is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Freshdesk Starts at $15/User/Month when Billed Yearly whereas for Simplesat Starts at $79/Month when Billed Yearly.

          Some top alternatives to Freshdesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

          Some top alternatives to Simplesat includes QuestionPro, EventSurvey360, SightMill, SurveySparrow, Nicereply, Couchsurvey, Zonka Feedback, Cognito Forms, Liveform, SatisMeter, SmileBack and InsightSofa.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].