Zultys MXIE Reviews in January 2025: User Ratings, Pros & Cons

Easy when you know how to use it

What do you like best? I like how you can see all the calls that have come in and see what is currently parked. What do you dislike? It is a little difficult to manage the software, even on the computer. I wish it was a little easier to assign calls to people. Recommendations to others considering the product: Only switch if you have people who are all willing to learn the technology - otherwise you will be stuck with constantly explaining how it works. What problems are you ...

Mxie is the most compact digital telephone of all the virtual telephony equipment that I have known

What do you like best? Mxie is the most compact digital telephone of all the virtual telephony equipment that I have known. Thanks to this tool I can carry out the control of every incoming and outgoing call of the company. In the same way in this daily service as this call center. The administrative part which my person counts with a DID number and additionally comes with a master number of a CPA servic What do you dislike? The only thing I do not want or like about the equipment is ...

calls at the hand of your computer

What do you like best? This tool I like because it is literally a phone in the hands of your computer, it is a digitalization of the calls from your telephone exchange. it serves to perform many functions such as a desk or cell phone. It guarantees that you can make calls and receive calls without any problem. Thanks to her I can have knowledge of missed, executed and unattended calls I have had under my profile or extensions failing. I like it for its simplicity and functionality, both ...

MXIE is awesome

What do you like best? I enjoy how easy the system is to use. After a brief tutorial you are able to use the system with ease. What do you dislike? It can be overwhelming at first; however once you understand the system it is such a huge time saver. Recommendations to others considering the product: Ask for a demonstration; the product speaks for itself! What problems are you solving with the product? What benefits have you realized? Better use of time management; ease of ...

Very User Friendly!

What do you like best? It is simple to use. Not too many commands for one to utilize all the software has to offer. What do you dislike? Not a lot of support from Zultys. I find most of it online. Recommendations to others considering the product: You do not need telecom certifications for it What problems are you solving with the product? What benefits have you realized? We are able to use the digital fax it offers. This is saving us money on traditional fax lines.

Totally unobtrusive

What do you like best? I don't need to think about running phone calls as they get put through the queue. The post-call cool down period is also absolutely essential given large call volumes. What do you dislike? Its a little difficult to get used to in terms of the different windows and fields that are available but this is a minor issue. What problems are you solving with the product? What benefits have you realized? As mentioned above, the cool-down period is a huge benefit ...

MXIE Review

What do you like best? I LOVE that MXIE has Instant Messaging with other users within the company. What do you dislike? I really dislike how quirky it is...it could be our phone systems but we experience a lot of dropped calls and I know we were looking to use another system because of it. What problems are you solving with the product? What benefits have you realized? WE use MXIE for our outbound/inbound calls

Communication is easy and never interupted with Mxie

What do you like best? I love that it brings the feeling of AIM up to par with current technology. I can call, message and record all of my communication in the background while I work with ease. There is no searching through caller id and pulling emails as it keeps everything nice and chronologically organized. What do you dislike? I dislike that sometimes I wonder if its running because it isn't always necessarily in your vision but that is more proof to show how great the program ...

MXIE Review - Helps get in touch with customers easily

What do you like best? That it's easy to connect to my desk phone and LOVE that I can set up a quick shortcut key to make a call from my keyboard. What do you dislike? It can be a little confusing to set up voicemail rules from MXIE, but other than that N/A What problems are you solving with the product? What benefits have you realized? Super friendly features for everyday phone use, easy to track voicemails and total calls. The chat feature makes it easy to discuss things that ...

Great tool for medium sized businesses!

What do you like best? Screen pops display of incoming caller information. Ability to customize your dashboard. What do you dislike? Does not currently store/record all calls. It would be nice to pull calls dating back further. Recommendations to others considering the product: Nothing, overall it's a pretty good system. What problems are you solving with the product? What benefits have you realized? Directing calls to the right department, keeping track of phone calls & ...