Xero Reviews in January 2025: User Ratings, Pros & Cons

Easy Cloud Based Accounting

What do you like best? Setting up invoices and bills is incredibly easy. And the visual cues of its design are easy to follow What do you dislike? Some of the more intricate reporting commonly done in QB can be a little tricky to recreate exactly. What business problems are you solving with the product? What benefits have you realized? Different levels of management are able to see and edit specific components of accounts and invoices.

Xero

What do you like best? Xero has an intuitive platform wherein you could just move around and you would be able to learn how to use it. What do you dislike? It would be great if they could provide a more tight filter for invoices. Recommendations to others considering the product Xero is the answer to your accounts receivables and payables mess. It helps you manage all that plus it allows you to invoice clients/contractors and the likes within the same software. What business ...

XERO: fantastic for small business

What do you like best? Xero has easy to use reporting tools to allow me to manage my annual, quarterly and monthly budgets. I can easily update my budget if circumstances change, record all of my outgoings and go back to review previous months and/ or compare with other time periods. It also allows me to group by expenditure type and stuff can electronically submit expense claims and allocate the expenditure type. What do you dislike? When you are drilling down into the expenditure ...

Worst Customer Service ever

Worst Customer Service ever - no phone number to contact losing a lot of business because of not being able to contact them

They Run Your Credit Without Consent From You

What do you like best? Easy sign-up, good syncing with other software What do you dislike? The customer service is customer dis-service. They lie and send erroneous information. They also have poor internal controls so when there is a system malfunction, they want to blame it on the customer. Worst of all when you take them up on their short-comings, they go into overdrive and in my case, they even tried to run my credit without my EXPLICIT consent. Even Banks would ask you nicely! ...

Best online software for accounting purposes! Better than any other one out there

What do you like best? - Web based so I can access this anytime, anywhere - Great, reasonable and affordable price even for a small business - Over 400 add ons such as Expensify, HubDoc, Square, Stripe, PayPal, among others - User friendly, it is easy to navigate throughout the website once you have set up your account. - Great customer service - If you don't understand something, there is always someone you can contact What do you dislike? I haven't found anything too ...

The marketing and hype are great but …

The marketing and hype are great but sadly the system lacks substance is not easy to use

Terrific accountancy - but stay clear of payroll

I would give Xero 5 stars for the accountancy part. It's simply brilliant for a small business with a large number of integrations that work beautifully - receipt bank for example.But I started to use the payroll at the start of the 2017 year having previously used the excellent but non cloud based Moneysoft. Unfortunately the payroll is simply awful - I can only guess it was written by a different team or they released it at too early a stage. I'm now debating whether to cut my losses with ...

Dreadful system

Dreadful system. Only offer email support, which is awful when you are learning the system and have questions on how it works and have to wait several hours at least for a response. Was quite happily working away on a account, and i come back and its all gone! Waiting for a response from their team at the moment. Going elsewhere, to a company which actually has a support you can talk to.

User-friendly, well-designed accounting software

What do you like best? A good small business software for businesses that don't need advanced features. Very good onboarding tools and resources What do you dislike? Cloud synchronization can be slow at times. Terminology is clearly designed for another market. It's Payroll in North America, not Pay Run. Not a huge issue though. Recommendations to others considering the product It is particularly useful for SME business owners who want continuous access to their financials and tax ...