Verint Monet WFO Reviews in January 2025: User Ratings, Pros & Cons

"A quality leap into the future in the new era of process digitization"

What do you like best about Cloud Workforce Engagement Solutions? From its modern interface I can keep a detailed control of my productivity, as well as report any eventuality that arises, what I like the most without a doubt is that I can self-manage many requests, it is a tool that has allowed the company to give a great leap in the process of digitalization and process automation. What do you dislike about Cloud Workforce Engagement Solutions? It would be very good if some processes such ...

"All in one place!"

What do you like best about Cloud Workforce Engagement Solutions? It's easy to access my team schedule, adherence and planned leave request. Real time adherence is also updated so easy to see agents real time status. What do you dislike about Cloud Workforce Engagement Solutions? Some of the reportings are separate from each other which I think can be combined with each other. Really have to explore to fully understand how it works. I hope that it will be more user-friendly. Recommendations ...

"Verint Monet offers us a quick snapshot of what's going on for each of our team members. Recommended"

What do you like best about Cloud Workforce Engagement Solutions? I like how quick and easy it is to load that I don't have to wait for a number of years just to be able to check the whereabouts and status of my team members, REALTIME! What do you dislike about Cloud Workforce Engagement Solutions? I wish there was an integrated dashboard easy to filter and download reports rather than downloading and exploring the raw data myself. Recommendations to others considering Cloud Workforce ...

"All in one tool!"

What do you like best about Cloud Workforce Engagement Solutions? Very easy to monitor and plot schedules for the entire month. All reports and staffing are viewable to ensure all details can be shared and reviewed. Forecasting is available with complete reporting. To be able to manage our staffing and ensure all coverage is met with the right headcount for incoming volume. We can even view work history to check and see the performance of our agents. To be able to customize reporting and ...

"Useful but a little complicated"

What do you like best about Cloud Workforce Engagement Solutions? You can easily plot exceptions on each user What do you dislike about Cloud Workforce Engagement Solutions? its a little hard to plot group exceptions and you would need to toggle different page/tab to see schedules What problems is Cloud Workforce Engagement Solutions solving and how is that benefiting you? we use it primarily to check login time, absences, adherence

"Verint Review"

What do you like best about Cloud Workforce Engagement Solutions? You can check the status of the agent real time as the update is real time as well What do you dislike about Cloud Workforce Engagement Solutions? Lacks information on what other details can be viewed and where to go Recommendations to others considering Cloud Workforce Engagement Solutions: Use Verint as it can help you real time with your Workforce analysis and data gathering What problems is Cloud Workforce Engagement ...

"Schedule Manager"

What do you like best about Cloud Workforce Engagement Solutions? I really like how the schedules are being displayed on a daily, weekly, and month-to-month basis. This really helps me to get the right schedule for my team in terms of coaching, training and team huddles. You can even export it to excel so that you can see it in a broader range of schedules and for the whole team. Also, monitoring their time stamp if they are logging on time with talkdesk. What do you dislike about Cloud ...

"This is a user-friendly tool which shows all the data that I need for reporting purposes."

What do you like best about Cloud Workforce Engagement Solutions? I can simply check the current status of the agents under my team, and at the same time, see all their schedules in a day on my end. What I always use on this tool is the real time adherence as I always want to make sure that my team is adhering to their schedules. It's also easy to check on my coaching/meetings/trainings schedule on both myself and agent's schedule. There is also an option to see what kind of off the queue ...

"Monet for Team Managers"

What do you like best about Cloud Workforce Engagement Solutions? All the information needed about schedules (PTOs, off-queue activities, etc) are available to us. Plus real-time status of the agents can be seen in one screen. And lastly, RTA and the stuff that we need to check such as log-in log-out, adherence and the like are available. What do you dislike about Cloud Workforce Engagement Solutions? Is there any way that we will be notified once a PTO has been filed and if it was ...

"Verint Money WFM"

What do you like best about Cloud Workforce Engagement Solutions? I like RTA module because it's got what my organization needed. Pop up alerts, real time updates and accurate! What do you dislike about Cloud Workforce Engagement Solutions? The data feeding of the ACD because it only works for our Voice channel but not in Chat and Email Recommendations to others considering Cloud Workforce Engagement Solutions: Confirm with them if they're able to work with your ACD data feed from your ...