Updox Reviews in January 2025: User Ratings, Pros & Cons

"Updox greatly improved our communication with patients and office efficiency."

What do you like best about Updox? Easy to use. Secure. The forms feature is fabulous. What do you dislike about Updox? The SMS only allows 140 characters. I wish this can be extended. Also, when patients send a form, it would be nice to be able to reply directly to it. What problems is Updox solving and how is that benefiting you? HIPAA compliant messaging. Online patient registration forms and secure communications that allow for patients to communicate with us 24/7 in a cost effective way

"Have used Updox for years"

What do you like best about Updox? Many different modules for my practice (including faxing, scanning, secure texting and emailing) which help tremendously with patient communication What do you dislike about Updox? General text with no PHI is limited to 140 characters. Very limited. What problems is Updox solving and how is that benefiting you? Easiest way to contact patients. Most prefer texts and this makes it easy to contac them

"Updox cures fax fatigue!"

What do you like best about Updox? Updox's interface and integration with our EHR (Practice Fusion) is so easy and intuitive. As a medical office, we were getting so many redundant faxes, were wastign a ton of paper, and most improtantly were wasting a ton of time getting faxes, scanning them, then moving into patient files. With Updox, one click and a fax is moved into a patient file. Makes everyone life so much easier, and we save a ton of money on paper. What do you dislike about ...

"Updox is Essential for Business"

What do you like best about Updox? Updox makes everything easier. In a healthcare industry, it is imperative to keep patient records organized. Updox makes this so much easier. What do you dislike about Updox? I have zero complaints about Updox! I have recommended it to our sister companies and they use it now too. What problems is Updox solving and how is that benefiting you? Updox allows us to track and manage outgoing patient orders with ease.

"Next level faxing"

What do you like best about Updox? The simplicity of faxing without the need for additional hardware. The faxes generally always go through. I LOVE the ability to sent only an online fax. What do you dislike about Updox? There is always an issue causing slowness, although they are fairly worked out quickly. What problems is Updox solving and how is that benefiting you? Faxing without clogging up lines, fixed issues with copper lines.

"User Friendly"

What do you like best about Updox? Updox is efficient and easy to use ont the patient side as well as office side. What do you dislike about Updox? Rarely the automatic text reminders do not go out. What problems is Updox solving and how is that benefiting you? Streamlined way for patients to complete new patient forms

"software framework"

What do you like best about Updox? software infrastructure and framework is user friendly easy to handle management of data processing is fast allows remote working What do you dislike about Updox? search module should be fast software crashes while using on low speed internet What problems is Updox solving and how is that benefiting you? increase patient compliance good management of medicine time saving

"A Good software for mainly workflow, but bit overpriced"

What do you like best about Updox? Multiple health system services are covered in one place, mainly the outer services like physicians, pharmacies, and many more covered in one place. Great place What do you dislike about Updox? There should be a consideration in pricing. Need to concentrate on the pricing model, which seems to be on the higher side, and a bit difficult for small organizations. Also, there should be a sound support system. What problems is Updox solving and how is that ...

"Updox easy to use once work flow figured out"

What do you like best about Updox? Saving on printing the number of printed copies of the same thing that would come over on the fax machine. Like being able to save directly into the patient's chart without having to print Love the ease of faxing out from Updox What do you dislike about Updox? Downsides of Updox - Printing of documents saved to the chart from Updox is not clear. Printing is fuzzy. It would be nice if we could import to chart into existing categories already in use, Also if ...

"Pharmout"

What do you like best about Updox? the updox system operates very consistently What do you dislike about Updox? No dislikes - the updox system operates very reliably What problems is Updox solving and how is that benefiting you? The need for documents to be electronically faxed