TheraNest Reviews in January 2025: User Ratings, Pros & Cons

Time saving features

I love having so many options within one place to operate my business efficiently. The options they provide saves valuable time during my business day and they are always upgrading and improving the product.

I find the staff helpful and…

I find the staff helpful and responsive. Thanks!

My issues were not resolved

My issues were not resolved! there is no true fix for the problem we are having.. also our time zone keeps reverting back and it has been a pain

Easy to use,

Date of experience: May 17, 2024

Nothing is perfect

Nothing is perfect, but this is close~

STAY AWAY!

I am new to Theranest - two months, and it is an absolute nightmare. Often instructions do not work. Data entry is impossible at times. A click sequence works a few times, until it doesn't. Same function, same sequence of clicks on same pages and you hit a dead end. Can't find notes unless you know a backdoor secret. IF I was playing the old game MYST, that is what makes the game challenging - but this is me trying to get through my day! So, I came on here to write that review - and I found ...

Do not do business with therapy brands

I have been trying to resolve issues for months with therapy brand’s RCM service and have been stonewalled and delayed at every turn. An unidentified therapy brands rep removed 26 claims from submission between 11/29/23 and 1/15/24 without my permission and for no reason that has been identified to me. I alerted therapy brands repeatedly that there was an issue. Not only did my rep not look into it but attempted to shift blame to me. I am a solo practitioner and did not receive payment for ...

Their customer service is non-existent

Their customer service is non-existent. They do not reply to customer service support questions. This has happened multiple times. I do not at all recommend TheraNest to mental health providers.

I agree with all of the HORRIBLE…

I agree with all of the HORRIBLE customer service reviews. I used them for 6 years. An EMPLOYEE of mine was embezzling and I fired her. Even though it was my business, and MY BUSINESS paid every single payment Theranest REFUSES to acknowledge it is my subscription, because she signed up in her her name. She instantly began going into the platform and erasing large amounts of data. It took me several days, a police report, an FBI report, and one intelligent employee to get my account locked. ...

DO NOT CHOOSE THERANEST/THERAPY BRANDS!

If I could give TheraNest (now Therapy Brands) no stars & still submit this review, I would. I have used TheraNest since 2019, never having a huge enough issue to complain until using their managed billing service. Our nonprofit organization provides therapy services for low-cost/free to youth & families who would otherwise not be able to get the services they need. For this reason, the 50% off we've been granted is the greatest reason why we stuck with this company. Since starting with ...