RescueAssist Reviews in January 2025: User Ratings, Pros & Cons

"Great remote assistance program "

What do you like best about GoTo Resolve (formerly GoToAssist)? The user friendly interface. I love it. There is barely to no interruption with the product and I love the features it has such as not disturbing users while working on the system

"good to resolve"

What do you like best about GoTo Resolve (formerly GoToAssist)? Go to resolve is awesome company. I really enjoyed there services

"1 month user experience with goto"

What do you like best about GoTo Resolve (formerly GoToAssist)? I liked the software, I used this product around for 1 month. But my IT lead decided to do with ZOHO

"Great product that still has room for improvement"

What do you like best about GoTo Resolve (formerly GoToAssist)? The ease of use and the AI features are fantastic options. We also love the option to send a text to a user so we could use their phone camera to diagnose issues off site.

"Pretty good software for support tickets"

What do you like best about GoTo Resolve (formerly GoToAssist)? This is a simple and easy-to-use software with an intuitive interface and GUI. I love that it can provide remote support and provide remote support, mobile support and camera support. I like how easy it is to use, nothing gets lost and tasks don't get buried when tickets come in. Communication is easy with team members and with clients. I am pretty happy with this software, as well as other Go To software, such as go to ...

"An invaluable remote access product"

What do you like best about GoTo Resolve (formerly GoToAssist)? GoTo Resolve (GoToAssist) enables us to easily remotely connect to other work computers in order to address a user's needs. Since we now outsource our IT department, I primarily would use Goto Resolve to remotely help staff with trainings.

"Easy to use as a technician but very easy to use from the end-user perspective"

What do you like best about GoTo Resolve (formerly GoToAssist)? I'm able to use GoTo Assist (Resolve) from a variety of platforms such as PC, Mac, iPhone, iPad, Android. I always have some device nearby to connect with clients and help them.

"Best Remote Support and Ticketing Tool"

What do you like best about GoTo Resolve (formerly GoToAssist)? It is the best tool for technical support remotely. It is user friendly tool. It is very easy to connect with customers and offers pretty good features like chatting, transferring of files and recording the sessions.

"Great solution for support"

What do you like best about GoTo Resolve (formerly GoToAssist)? I love that we can join a session by SMS or email. It makes providing support to our clients that much more seamless. It makes organizing our support easier by allowing us to easily manage support tickets.

"Outstanding app for tech support!"

What do you like best about GoTo Resolve (formerly GoToAssist)? first of all that it has a free plan for indie remote tech support, plus lot of features that it has but the one that i like most is TI automatization; you can automate process , run custom scripts to make your work less heavier and pretty much less time consuming.