Observe.AI Reviews in January 2025: User Ratings, Pros & Cons

"Observe. AI is such friendly user to everyone. With less hassle and easy access."

What do you like best about Observe.AI? Observe. AI is very helpful during calls in a way that every conversation or interaction between the customer and the agent is arrange accordingly. The upside of AI is that you can search keywords to find what you arte looking for which is very advantage. What do you dislike about Observe.AI? Oberve. AI sometimes do not provide exact minutes of the call which is sometimes frustating. However if I look back the goodness that Observe.IA helped to me ...

"Observe.AI"

What do you like best about Observe.AI? useful and and very easy to use when it comes to the transcription matter What do you dislike about Observe.AI? Sometimes words are not correct or exact but over all observe AI was good. What problems is Observe.AI solving and how is that benefiting you? When viewing observe ai and there is also available recording while viewing the trancription that is available.

"Friendly to use"

What do you like best about Observe.AI? It's a friendly tool to use most especially for those employee doing evaluations on calls like me. There are features that were added which helps me to be more effective in evaluating the agent's call accurately. What do you dislike about Observe.AI? There are some calls that aren't complete. Recommendations to others considering Observe.AI: I recommend Obeservev.AI since this tool is a freindly employee tool which helps our job more easier. What ...

"Observe.AI Review"

What do you like best about Observe.AI? I like the best how the software respence each situation of curent events. One of a kind software that i use that can make my work easy and faster. It is very good software What do you dislike about Observe.AI? I dont like the time of the software was not so good and not having make y work easy and fast. having hard time to locate the time and some of the words are not need to be place. What problems is Observe.AI solving and how is that benefiting ...

"It is accurate and makes our work easier."

What do you like best about Observe.AI? The transcipt and the timestamp is helpful. What do you dislike about Observe.AI? The transcript was not completed or cut. Recommendations to others considering Observe.AI: Accurate and makes your work easier. What problems is Observe.AI solving and how is that benefiting you? It solves our problem in terms of evaluating the agent accuartely with its correct penalization and timestamp.

"Observe AI as systematic tool for evaluation"

What do you like best about Observe.AI? The most helpful part is the auto QA part. What do you dislike about Observe.AI? Downside is that sometimes Auto QA is not accurate. Recommendations to others considering Observe.AI: Improve Auto QA feature. Add a forward button or a feature that lets you advance on a specific point of the recording. What problems is Observe.AI solving and how is that benefiting you? Auto QA do some work for you but sometimes it is not accurate and contains error.

"I like the accuracy in evaluating using the Observe. AI"

What do you like best about Observe.AI? The most helpful is I can easily edit if I mistakenly submitted the evaluation. What do you dislike about Observe.AI? I don't have any dislikes using the Observe.AI, everything works properly. Recommendations to others considering Observe.AI: I recommend using Observe.Ai because it is very efficient to use and very accurate. What problems is Observe.AI solving and how is that benefiting you? I dont have any problems in solving Observe. AI, the ...

"Using observe.AI on my evaluations make the workload easy and fast."

What do you like best about Observe.AI? Observe.AI is helpful in some ways as an evaluator. Thankful for the scorecards section that the app have cause I was able to track down which part I am listening to and will be listening. My markdowns become easy peasy because of it. What do you dislike about Observe.AI? One thing I disliked about it was the transcripts itself. Sometimes, it is inaccurate. Nonetheless, it makes my evaluations fast, easy & accurate & would like to see improvements on ...

"Outstanding tool, Observe.ai has made my work a lot more easier"

What do you like best about Observe.AI? Can quickly spot keywords for a specific disclosure. I would love to recommend it in every company that needs artificial intelligence . Great innovation in the field of tech. What do you dislike about Observe.AI? Sometimes fails to record disclosure statements that was mentioned in the call. When calls are long , observe. ai cuts it down into smaller scale that can cause confusion among us . What problems is Observe.AI solving and how is that ...

"Helps managers review employee calls"

What do you like best about Observe.AI? This tool helps flag comments in an employee's call for managers to review and provide feedback. What do you dislike about Observe.AI? Sometimes there are errors in what the tool flags. What problems is Observe.AI solving and how is that benefiting you? Cuts down on a manager's time spent listening to an entire call and flags important aspects of the call for a manager to review and provide feedback on.