MerlinOne Reviews in January 2025: User Ratings, Pros & Cons

Reliable and User Friendly

What do you like best? I like how user friendly the interface is and how easy it is for me to then teach others, who are completely new to the system, how to use it effectively. What do you dislike? I can't say that I dislike anything really. The only issue I've ever had was with uploading where I would fill out a field and after upload it would be blank. However, I haven't had an issue with this lately so it may have been resolved in a previous update. What business problems are you ...

MerlinOne works for us.

What do you like best? MerlinOne allows for data/image access pretty much anywhere you have an internet connection. Photographers can upload directly to the platform, using queues that tag images, etc., for ease of search, at a later time. Creatives and asset managers can make use of the more robust platform in the full application, or others such as those in marketing, or other stakeholders, can search for images themselves through the web portal. What do you dislike? Not a whole lot to ...

Lots of potential but resistant to change

What do you like best? The ability to manage user group's permissions and viewing privileges is wonderful. What do you dislike? The UI of the system is very 2002. It is confusing to users. MerlinOne has been responsive to our ideas/suggestions, but it would be wonderful if they also valued UI and anticipated the issues we've had/suggestions we've made. What business problems are you solving with the product? What benefits have you realized? Brining different departments together using ...

Experience working in MerlinOne

What do you like best? The ease to log-in. The search and download features are very intuitive. What do you dislike? The system is not always intuitive when using. Sometimes the search does not always bring up all of the key words. The video component seems to need a bit of fleshing out. The video upload feature takes a while to upload videos. The playback feature's resolution is not the best either. Recommendations to others considering the product The video component still has a few ...

East to use and a comprehensive database

What do you like best? The ability to go into the archive and pull separate items, such as the photo itself, the text itself or a PDF of the page the article appeared on. That ability is nicely complemented by the simple download procedure. What do you dislike? The interface sometimes takes a very long time to load, and in some cases freezes up while loading. While this may partially be a result of occasional internet issues in the islands, more often than not, it isn't. What business ...

Great system, excellent support

What do you like best? We've been partnered with MerlinOne for over 10 years. They're very proactive with release notes and system updates. They provide great support and offer consistent training. What do you dislike? We have no complaints. MerlinOne is a great system. What business problems are you solving with the product? What benefits have you realized? We store large volumes of historical data that needs to be easily accessible to internal and external users. MerlinOne has given us ...

long time merlin user

What do you like best? merlinb's searchability and speed for returns What do you dislike? slow to load thumbnails sometimes on start up What business problems are you solving with the product? What benefits have you realized? simply an integral part of our production system

Simple Program with Big Impacts

What do you like best? I enjoy the customizability the program allows to best suite each companies needs. Their customer support and sales team are extremely helpful and are always within reach. What do you dislike? My one dislike would be how slow it is to get a system update; we've been on the waiting list for 4 months now with no work on when we are getting the latest version of the software. Recommendations to others considering the product This is a great program, I would ...

MerlinOne fits our publishing business perfectly

What do you like best? We have used MerlinOne as our digital asset management system for many years. We archive our articles, photographs and PDFs of our pages, and can easily retrieve what we need when it's needed. We also really like and recommend TRAX - their photo assignment database and how well it keeps all parties notified of an assignments progress. What do you dislike? I would like to have more printer template options for printing archived articles. Recommendations to others ...

Great and trouble-free archiving system

What do you like best? Simple setup for files and metadata, and our librarian can dump content to Merlin in a single system. It's easy to set up and easy to make configuration changes, and the FTP hot folder is trouble free. What do you dislike? This is a good problem to have, but we have so much content in Merlin that people sometimes have to write very specific searches to be able to find exactly what they're looking for. Recommendations to others considering the product Definitely ...