Connect First Reviews in January 2025: User Ratings, Pros & Cons

DISCONTINUED

"Connect First: Simple, Powerful, Responsive"

What do you like best? Their support staff is incredibly responsive. Any time we have had a problem or concern, their technical support and success managers have been extremely helpful and quick to respond. In addition their platform is clean, crisp and intuitive. This has allowed for quicker adaptation by our agents to the new systems in place. What do you dislike? Access to data in real time is limited and documentation for the APIs is lacking. Recommendations to others considering the ...

"Great Platform but Amazing Customer Service and Support!"

What do you like best? Easy to learn, use and implement clean and streamlined look and field Very Intuitive and aligns with other platforms Great Customer Service and Support What do you dislike? System has a few quirks which all software platforms have. Once you understand the ins/outs of the set-up and reporting the system works as designed and is a stable and solid solution for any size business. What problems are you solving with the product? What benefits have you realized? Our ...

"Ramon Corniel Review"

What do you like best? The reports, the platform, the accurate report, What do you dislike? for now, I didn't find anything, I'm very comfortable with the software What problems are you solving with the product? What benefits have you realized? right now i don't have any problem, I'm very comfortable with the software.

"Customer service goes a long way"

What do you like best? Connect First is supported by a quality team of customer service professionals, who have taken the time to help resolve each issue I have come across. What do you dislike? Transitioning from the previous report delivery service to the new one has been far from flawless. What problems are you solving with the product? What benefits have you realized? Among other things, I use Connect First's reporting tools to keep our internal customer records up to date. This is ...

"Not being able to seamlessly transition between campaigns. I have to log all the way out every time."

What do you like best? I do like how the system looks and it is mostly easy to navigate. What do you dislike? I dislike how the outbound calling is set up. I also do not like that there is not a call history. Recommendations to others considering the product: Get use to the bugs, because they don't seem to get fixed. But if they do, another problem will result from the fix of the other. What problems are you solving with the product? What benefits have you realized? The biggest issue solved ...

"Easy software ever"

What do you like best? I like all the options as Lunch, Available and it is really easy to use. What do you dislike? I don't like the chat room option is not delightful Recommendations to others considering the product: Is a greatful software and easy users adaptation What problems are you solving with the product? What benefits have you realized? Helps me out at the time I am available at my job.

"Excellent software, best technical support!"

What do you like best? The software is so easy to use, have so many capabilities and the best part is the outstanding technical support, they have a programmer always on call and they are great solving any issue that can arise.I will highly recommend Connect First. What do you dislike? So far so good, the experience is been great! love doing business with Connect First. What problems are you solving with the product? What benefits have you realized? VOIP, IVR, Surveys.

"Great Product!"

What do you like best? Connect First is easy to set up and the customer service teams is awesome! What do you dislike? The reporting features are limited but they have just released a new reporting studio feature to solve this. I have not used it yet but I believe that this will be great for reporting. Recommendations to others considering the product: Give them a chance. Great company to work with and constantly looking to grow and improve services based on customer needs. What problems ...

"Excellent Product, Service , and Price. Everything you want in a dialer."

What do you like best? After ten years and four different dialer products, we now have Connect First. My management staff loves the reporting, ease of use, and rock solid uptime. My IT staff love the ease of list management, excellent support staff, and system flexibility. Connect First offers everything you could want in a dialer and at a fair price which senior management likes. What do you dislike? It would be nice to have web access to some of the reporting tools for clients. What ...