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CallMiner Eureka - Speech Analytics Software

CallMiner Eureka Reviews in January 2025: User Ratings, Pros & Cons

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4.4

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CallMiner Eureka Reviews & Ratings

4.4

Very Good

Based on 93 ratings & 186 reviews

Rating Distribution

Excellent

(138)

Very Good

(43)

Good

(4)

Poor

(0)

Terible

(1)

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Showing 11-20 out of 186

AU

Anonymous User

11/16/23

5 out of 5

"Game Changer"

What do you like best about CallMiner Eureka? We have seen first hand the transformative impact Call Miner has on understanding our customer interactions. The automated scorecards are a game changer in improving agent performance.

LL

Lida L

11/15/23

5 out of 5

"Learning from the best."

What do you like best about CallMiner Eureka? Multiple algorythms and correlation analysis. What do you dislike about CallMiner Eureka?

LL

Lida L

11/15/23

5 out of 5

"Learning from the best."

What do you like best about CallMiner Eureka? Multiple algorythms and correlation analysis. What do you dislike about CallMiner Eureka?

AU

Anonymous User

11/14/23

5 out of 5

"Callminer is a must have"

What do you like best about CallMiner Eureka? Usability, creativity, value, and insightfulness. What do you dislike about CallMiner Eureka?

AU

Anonymous User

11/14/23

5 out of 5

"Callminer is a must have"

What do you like best about CallMiner Eureka? Usability, creativity, value, and insightfulness. What do you dislike about CallMiner Eureka?

AU

Anonymous User

11/14/23

4 out of 5

"Love Callminer for it's flexibility and customization"

What do you like best about CallMiner Eureka? Compared to other speech analytics systems it offers tons of flexibility. I can build my own categories using my own syntax with very few limitations in how the syntax is structured. I'm not limited to using pre built stuff.

AU

Anonymous User

11/14/23

4 out of 5

"Love Callminer for it's flexibility and customization"

What do you like best about CallMiner Eureka? Compared to other speech analytics systems it offers tons of flexibility. I can build my own categories using my own syntax with very few limitations in how the syntax is structured. I'm not limited to using pre built stuff.

CF

Charles F

11/11/23

5 out of 5

"CallMiner Listen 2023"

What do you like best about CallMiner Eureka? The ability to communicate with other like minded analysts for additional perspective and/or seeing what others have been working on and provide ideas to take back with me.

CF

Charles F

11/11/23

5 out of 5

"CallMiner Listen 2023"

What do you like best about CallMiner Eureka? The ability to communicate with other like minded analysts for additional perspective and/or seeing what others have been working on and provide ideas to take back with me.

AU

Anonymous User

11/10/23

5 out of 5

"CallMiner brings the data"

What do you like best about CallMiner Eureka? The amount if data our organization has access to now. What do you dislike about CallMiner Eureka?