Assembled Reviews in January 2025: User Ratings, Pros & Cons

A game changer for managing our team

What do you like best? As a Team Lead, Assmbled has been an immensely helpful tool in managing team coverage and ensuring proper staffing across channels. Assembled makes it easy to see where your team is staffed, and gives you the ability to make adjustments as needed. It's very easy to handle PTO requests - Assembled provides useful information for both the requester and the approver such as days in advance and the concurrent time off, which allows both parties to easily make an ...

The Support Tool for the Future

What do you like best? Assembled is actually building a tool that is tailored to support teams. At Looker our support team is near and dear to our hearts, and we treat all of them like the professional highly skilled people they are, all while making sure the customer is taken care of. That means that we need a tool that forecasts accurately, optimizes schedule to match that forecast, organizes teams across multiple timezones around the world, and integrates with support tools and Google ...

Best in class partner for our sprout-stage company and beyond

What do you like best? Assembled's intuitive UI is #1. As a newcomer in a leadership role without much "tech" experience, I very quickly got up to speed with Assembled's capabilities long before I even had contact with their support team. Access to Assembled's team Speaking of, as a CX professional, access to and level of support is top of my list with any partner - and the Assembled Team is there for me when I need them. What do you dislike? I haven't encountered anything to date ...

A workforce management tool from the future

What do you like best? Forecasting is very accurate. Very simple to use, yet powerful scheduling. Centralized view. API and third-party integration. Amazing group of people. What do you dislike? Glitches in the UI. Not a mobile app available at the moment. What problems are you solving with the product? What benefits have you realized? Assembled has changed radically the way we do capacity planning in my department. In the past, we were using sheets but when the team ...

Awesome product, even better team

What do you like best? Assembled is filling a much needed gap in the service and sales market. Their product continues to address the growing pains of efficiently and effectively supporting volume across many teams and channels. They listen, move quickly and provide a flexibility that I have yet to see met with other SAS products. They understand that within every team the operations can vary and they continue to release features that allow teams to maintain that operations while ...

Great Software with an easy learning curve and an amazing team for support

What do you like best? The engineers and sales team help out at each turn of the process. We are kept informed, and never in the dark. Very easy to talk to and incorporate any new ideas and thoughts. They started a chat group so any of us with questions had easy and direct feedback to them. This is still in place, so not just during implementation, but also during our initial learning and usage. What do you dislike? Few small issues, sometimes clicking works in one place, sometimes it ...

A powerful tool from a responsive and innovative team

What do you like best? Assembled is useful not only for the bare bones of rapidly creating schedules and managing staffing and OOO for our support teams, but also for giving us visibility at points in time as to who should be doing what role. This is a great aid to accountability and frees managers to focus on other more strategic work. We have found the Assembled team to be extremely responsive in support, and very open to product feedback. What do you dislike? Assembled is still a ...

Great experience so far!

What do you like best? Assembled's platform is intuitive and easy to learn to use from an admin and user level. The whole Assembled team is super great to work with - very responsive, reasonably flexible, receptive to feedback, and quick to help. What do you dislike? There are some UI and reporting features that could be improved upon, but I do know that these are on the roadmap of enhancements. Recommendations to others considering the product: I would recommend using Assembled ...

Great software for workforce management

What do you like best? They've helped us grow our workforce without having to grow our workforce management team. Their customer support and attention to detail are second to none. A lot of the features they've built, enabled us to build certain bits inhouse and integrate them extremely smoothly with Assembled. Their software is bulletproof and doesn't break, and all our agents can see their calendar in their own google calendar. It's great! What do you dislike? There are some ...

Easy and Scalable

What do you like best? Assembled makes running a diverse BPO and captive support network easier. We use the tool to distribute requirements to our partners and to consume and visualize their tally of supplied resources. We also use it as a full-stack scheduling tool for our captive locations. When these are combined with real-time state vs schedule comparison across that network, we are able to easily assess the status of our operations and make adjustments that lead to optimal outcomes ...