Velocify Dial-IQ

"Velocify Review"

What do you like best about Velocify Dial-IQ? Very easy to configure complex call routing and call queue rules. Ability to handle high call volume What do you dislike about Velocify Dial-IQ? Scripting within product can be cumbersome. Support for customization is limited What problems is Velocify Dial-IQ solving and how is that benefiting you? High call volume. Call recognized and rule based customer routing. Better customer retention

"Bomb.com"

What do you like best about Velocify Dial-IQ? The Get Lead feature as well as the accuracy in analytics / reporting etc What do you dislike about Velocify Dial-IQ? Initial call recordings disappear after warm transfer is initiated Recommendations to others considering Velocify Dial-IQ: Try it! What problems is Velocify Dial-IQ solving and how is that benefiting you? Neglect in follow-up

"Easiest I've ever used! "

What do you like best about Velocify Dial-IQ? I really like the hands free way to contact customers and the note taking and customization is really great! What do you dislike about Velocify Dial-IQ? There isn't anything that I dislike about the Dial-IQ. It's really a great tool! What problems is Velocify Dial-IQ solving and how is that benefiting you? Speed-to-Lead, Call efficiency, being able to move from one call to the next, lead management, etc.

"3 Months and Still Learning"

What do you like best about Velocify Dial-IQ? Intuitive. It is so easy to find notes and add notes to your leads. What do you dislike about Velocify Dial-IQ? I have been using Velocify for just over four months. I have yet to have any problems, other than a short period where we lost the ability to dial for a couple of hours. The Velocify team was able to resolve those issues, and we have not had any other service outages since then. What problems is Velocify Dial-IQ solving and how is that ...

"Velocify Dial IQ"

What do you like best about Velocify Dial-IQ? Velocify gives you the ability to streamline distributions and contact strategy to most effectively communicate with prospects. It can be ties with SMS and Email Drip campaigns as well. What do you dislike about Velocify Dial-IQ? Velocify Blade could be bigger and provide a little more insight to the end user, you can enlarge the screen but if you have to edit the lead you have to leave the dialer and than come back in. Very small setback What ...

"Velocify Dial "

What do you like best about Velocify Dial-IQ? High call volume center solution that is scalable and extends to business needs as the organization grows What do you dislike about Velocify Dial-IQ? Customization of business rules training need and support personnel Recommendations to others considering Velocify Dial-IQ: Good for growing organizations What problems is Velocify Dial-IQ solving and how is that benefiting you? Better customer service and routing based on know the ...

"Decent program, but occasional latency issues"

What do you like best about Velocify Dial-IQ? This is the system that allows me to do my job. it has improved search functions that make it easy to locate files when someone dials in. And when receiving a call from a number that has a file associated with it already, the file is linked directly to the inbound call which is super handy. You can also dial out and leave actions without needing to fully open he file, which makes it simple to dial out and leave voicemails. What do you dislike ...

"Dial-IQ Does Okay"

What do you like best about Velocify Dial-IQ? Dial-IQ is AWESOME for calling through outbound lists of prospects. It's also easy to design callflows, including IVRs, in Dial-IQ. My agents like working with it. What do you dislike about Velocify Dial-IQ? Dial-IQ reporting doesn't let me get the data I need for inbound call analytics, nor does it let me search and filter call data by information stored elsewhere in the lead record. Recommendations to others considering Velocify ...

"Does the job"

What do you like best about Velocify Dial-IQ? I like how everything is included in this program. If I want to manage a client, it is very easy for all their information to be included under one page. It is convenient as well that they can be "assigned" to their own advisor/manager/whatever industry you're in. What do you dislike about Velocify Dial-IQ? This program does get confusing sometimes, especially when you first start using it. Even after using it for a while, there's just so many ...

"Went away from Velocify "

What do you like best about Velocify Dial-IQ? I like that I was able to click to dial phone numbers. That saved me a lot of time of manually having to dial them myself. What do you dislike about Velocify Dial-IQ? We recently replaced Velocify with Salesloft. It seemed outdated and a little confusing to use at times. What problems is Velocify Dial-IQ solving and how is that benefiting you? Time savings. With the amount of people our sales team has to call, it saved us tons of time. Always ...