Userlane

"Userlane simplifies the workflows for both our team and the users of our platform."

What do you like best about Userlane? Userlane's guide creation process offers a range of features that make guides more effective and help users understand better. For example, as an administrator you can add photos to the guides to provide a visual representation of specific steps. Additionally, the option to link to other guides enables users to access the right resources quickly and efficiently. What do you dislike about Userlane? Since we have recently implemented Userlane and have not ...

"Userlane is easy to use and helps your customers to drive through your software!"

What do you like best about Userlane? Editor mode to capture userlanes, integration of video and GIFs What do you dislike about Userlane? Sometimes its not easy to track all navigation points but the support helps here What problems is Userlane solving and how is that benefiting you? explaining users how to handle the own software

"Especially useful and convenient software. Highly paced development process."

What do you like best about Userlane? The seamless integration of the interactive tutorials and the outstanding onboarding process in using this tool. What do you dislike about Userlane? The lack of copy or moving steps inside or between individual tutorials. What problems is Userlane solving and how is that benefiting you? Userlane helps us to provide our customers with all information they need to use complex software.

"Easy to use, excellent support, good customer feedback!"

What do you like best about Userlane? We use Userlane for helping Administrators do their specific assignments on our platfoms as well as guide Users through application use wherever necessary. This works really well, and we have also already had good customer feedback regarding the new userlane guides. The best thing is making changes without any software releases or input from our platform developers, we can just administer the help via Userlane in any way we think necessary, and can make ...

"Great tool for onboarding our customers"

What do you like best about Userlane? - very flexible - Onboarding guides can be edited without coding/developers - bug fixing is very fast (bugs are rare!) - fast development of new features - scheduled feedback and business review meetings - segmented announcements possible What do you dislike about Userlane? There is not much to say about dislike. We use the tool in our main software to onboard customers. We also think about to extend it to other software which is distributed by us. What ...

"Userlane makes our users smile"

What do you like best about Userlane? Since we started using it, we can interact with our tool users in a great way. We understand the usage of our users better and with the help of Userlane we have built our own personalised witty guide, which is already really popular and well-known. The communication and the monthly fixed meetings with our contact person are super friendly. What do you dislike about Userlane? To understand the functions of Userlane at its best, you really have to take ...

"Userlane Walkthrough Tutorials - Giving clients the tools they need for success"

What do you like best about Userlane? The tours are easy to build, a simple click on the page or section, then follow up with the wording or instructions needed to guide the client through their journey. Userlane is able to provide analytics that can be used to drive further strategies and ensure that the tours meet the demands of the user and result in a successful outcome for the client. What do you dislike about Userlane? The only thing that for me is frustrating at times, is that the ...

"Great learning and onboarding software!"

What do you like best about Userlane? The constant flow of new and updated features. The product is evolving a lot in a positive way which makes is great to work with and explore those new options. What do you dislike about Userlane? Nothing in particular. There were some stability issues in the very beginning (2020) for us but this was picked up quickly and also resolved very quickly! What problems is Userlane solving and how is that benefiting you? They help us with the onboarding of new ...

"Userlane helped streamline our SaaS support module."

What do you like best about Userlane? What I find most helpful about Userlane is its simplicity. In that I mean, it's just easy to start using it out of the box and they continue to add great features all the time. What do you dislike about Userlane? I can't say that there's anything that I dislike with Userlane. I believe the issue we run into the most, however, is losing focus on a specific element on the page but even that is our user error than Userlane, itself. When we change where ...

"Userlane are one of the most user focused companies we have worked with"

What do you like best about Userlane? Every interaction we have had with Userlane has been helpful, supportive and enjoyable. They took time to really understand the problems we needed to solve. We reviewed 4 other DAP's during the procurement process, and Userlane shone through as the company that we would most like to engage in a relationship with. They are a pleasure to work with and really care about the success of our product. What do you dislike about Userlane? Honestly, there's ...