Userlane

Userlane is a great tool to guide users trough ones own website, for onboarding, etc.

What do you like best? It is really simple to use and one can implement userlanes without programming knowledge. The user experience is designed to be easy and could be described as the IPhone or IOS for onboarding. What do you dislike? Staying in the comparision to the IPhone and IOS. Userlane is easy to use but not everything is customisable - which it does not necessarily need. However the team is really helpful and listens to suggestions. What business problems are you solving with ...

User onboarding at its best

What do you like best? * Easy to implement, started within a day on our live stage * Customizable * Excellent customer support * Regular updates with new features What do you dislike? * analytics reports could be downloadable * still waiting for promotion feature What problems are you solving with the product? What benefits have you realized? * User onboarding * Proactive communication * Tutorials

Great tool for professional support

What do you like best? We are especially enthusiastic about the focus on supporting start-ups in their founding phase. We are benefiting from the idea to help young companies that have not the resources and opportunities to fully support their new customers yet. That’s great! What do you dislike? There is nothing we would specifically criticize. The implementation was at the first time challenging us a bit but not more than the first use of any other tool. After a while you get used to it ...

"Training, Adoption, and Insights"

What do you like best about Userlane? Making changes and edits is extremely quick. I also like the HEART dashboard which helps us zero in on any potential issues. What do you dislike about Userlane? While the basics of Userlane are very intuitive, some of the finer details take a little longer to learn and implement. What problems is Userlane solving and how is that benefiting you? Having training resources available while users are in our platform is proving to be crucial. It keeps them on ...

"We transformed our client experience in a mere month with Userlane"

What do you like best about Userlane? First of all, I like the ease of creating guides, tool tips and announcements. Secondly, the segmentation, for users and pages, is critical for our platform. Our developers really like how easy it is to embed the Userlane code snippet, and adjust it as needed. Finally, we are thrilled that we are going to finally have solid data on our user's platform behavior and habits. The HEART analytics were key in our decision to go with UserLane. Customer support ...

"Great product and support"

What do you like best about Userlane? I like the best: -> how it is easy to create a guide or announcement. -> support and that we have a dedicated Customer Success Manager. -> implementation process. -> new features -> API What do you dislike about Userlane? All is ok. I'm waiting for new functionalities. Recommendations to others considering Userlane: .... What problems is Userlane solving and how is that benefiting you? Training and onboarding customers are the main reason we have ...

"Very flexible tool for digital adoption"

What do you like best about Userlane? With Userlane, it is possible to define very flexible guides for easy adoption of any solution in your internal stack. What do you dislike about Userlane? Guides require constant maintanance, if the area they describe is changing (like for SaaS solutions). What problems is Userlane solving and how is that benefiting you? For teams starting fresh with different tools, digital adoption can be paramount, and this is where Userlane excels, because you can ...

"best for teaching usability of a product"

What do you like best about Userlane? how is great for the trainees. It can eforthless teach the usage of a tool What do you dislike about Userlane? the interface for the managers sometimes is buggy, which will limitate the independence from CS What problems is Userlane solving and how is that benefiting you? Helping to ease the onboarding of the customers into the highly personalized SalesForce version we use. Minimizing the learning gap and time comsumption

"Quick and easy to understand and apply."

What do you like best about Userlane? - Guides, of course and so easy to create. - The languages possibilities, awesome. - Announcements easy and visible... - NPR and various stats. - Love the segmentation possibilities. What do you dislike about Userlane? Nothing I dislike, but improvements can always be added: - adding some LMS aspects like the possibility of adding quick quizzes or comprehension games in the middle of a quiz. - the possibility of creating multi-directional guides, like ...

"Userlane is helpfull for us to guide our customers in using our full web solution"

What do you like best about Userlane? We supply fullweb solution to our customers and userlane is a contemparary way to onboard and help them in using our solution. It's very easy to build guides and tours ton onboard and help users. Annoucements allow us to send message and informations to them. By using Userlane, our users find our software very simple and user friendly. What do you dislike about Userlane? There is some troubleshottings with tooltips so we cannot use it as well as we ...