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UserIQ - Customer Success Software

UserIQ

Empower, engage, and exceed customer expectations.

4.3

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UserIQ offers custom pricing plan

UserIQ Reviews & Ratings

4.3

Very Good

Based on 127 ratings & 116 reviews

Rating Distribution

Excellent

(76)

Very Good

(35)

Good

(3)

Poor

(1)

Terible

(1)

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Showing 61-70 out of 116

CW

Chris W

08/14/18

4.5 out of 5

"Powerful tool for messaging the right customers at the right time"

What do you like best about UserIQ? Campaigns are simple to build, customizable CSS, and a lot of tools in one platform. Support has been great any time we've run into issues. The CSM team is always willing to setup a call to talk through any implementation and assist with best practices.

AU

Anonymous User

08/13/18

4.5 out of 5

"Love UserIQ"

What do you like best about UserIQ? UserIQ helps our team bridge the gap between our product and customers using banners, announcements and customized launchers that include onboarding tasks for new customers. We have started using the in-app NPS to get real time feedback and it has doubled our response rate!

BK

Brandon K

06/21/18

4.5 out of 5

"Flexible onboarding that saves development time"

What do you like best about UserIQ? We get tons of value out of UserIQ but one of the more useful capabilities is to provide timely, personalize onboarding to our users without having to commit development resources. This alone has more than made up for its cost.

AU

Anonymous User

05/22/18

4.5 out of 5

"user IQ has been awesome to use!"

What do you like best about UserIQ? it's so simple to use -- it doesn't over complicate simple actions which makes it easier for me to get new items up quickly and maintain our existing ones

RN

Rosemary N

05/03/18

4.5 out of 5

"We engage with our customers better."

What do you like best about UserIQ? UserIQ enable us deliver in-app announcements to our users , guiding them around in-app features while navigating our app. ensuring users are aware of some potentials of the Iroko app. which are usually unknown to new customers. I like the message trigger which we use to trigger messages to select user group ,informing them of new African movies they may be interested in.

CK

Carrie K

03/29/18

4.5 out of 5

"UserIQ's In-App Messaging + Analytics = Creation of Insights to Craft Delightful User Experiences"

What do you like best about UserIQ? Feeling empowered! In the past, our Product Marketing & Customer Success Teams were dependent upon developers to implement tours to orient new users and introduce new features. The tour content would get stale over time. Yet higher priorities for our small software development team somehow always put off making improvements to the new user orientation.

RB

Raymond B

03/27/18

4.5 out of 5

"UserIQ"

What do you like best about UserIQ? -Feature adoption stats -Health score

AU

Anonymous User

03/27/18

4.5 out of 5

"Good in-product messaging platform"

What do you like best about UserIQ? Easy and intuitive to use - we had some issues using the solution within our platform, but User IQ worked closely with our engineers to resolve. Helpful team.

JH

Josh H

11/01/17

4.5 out of 5

"Flexible and Powerful "

What do you like best about UserIQ? UserIQ provides focused insight into customer behavior and sentiment, while at the same time serving as a platform for building and delivering targeted in-app announcements, tips, and other messages.

RT

Robert T

09/26/17

4.5 out of 5

"Fastest and easiest way to communicate"

What do you like best about UserIQ? It's so easy to use and we can communicate easily to our users without involving my development team. What do you dislike about UserIQ?