UserIQ

"Fantastic Site!"

What do you like best about UserIQ? I love that I can sector my book of business and identify customers that haven't logged in recently so I can proactively reach out to check on them

"New User, Excited to utilize"

What do you like best about UserIQ? I appreciate that I can now keep track of my users usage of our product. We can see exact patterns for the tool. This will best help us build out customer layouts and journeys.

"Provides excellent customer insights and increases CS productivity."

What do you like best about UserIQ? I’ve only been using User IQ for a short time and it’s helped me enormously. I can easily survey my account portfolio and quickly identify customers who need engagement. The data provided gives me insight into our customer usage patterns and overall health scores. I can then address each customer’s challenges immediately. Over the long run, there’s no doubt this will create customer satisfaction, stronger relationships and ultimately boost loyalty. Plus, ...

"UserIQ extends our web app abilities"

What do you like best about UserIQ? UserIQ offers easy tools for posting messages, laying out orientation tours and posting support information, but where they really excel is in providing an easy way for us to monitor activity on our app.

"Rocket fuel for helping new customers thrive on your platform"

What do you like best about UserIQ? It's exceptionally easy to create welcoming experiences like guided tours to get new customers familiar with your platform. Like other web application service providers we're always struggling with the balance of making a platform that's easy to start with but powerful enough to solve tough problems for our clients. UserIQ helps with both onboarding and ongoing learning to get them to the next level.

"Life changer!"

What do you like best about UserIQ? The platform is easy to use once integrated. Anyone can setup guided tours so it's easy to keep it up to date. It saves lots of CS calls and the user gets a much better experience. Features adoption has never been that easier!

"Insights and Engagement Out of the Box"

What do you like best about UserIQ? Insight into how users engage with our tool at granular levels, as well as the ability to then engage with those users to influence their behaviour has made a huge difference for us. The ability to conduct NPS and other surveys has made obtaining feedback easier than ever. An automated, flexible customer health score and dashboard has saved us hours of manual work each month.

"Great communication platform for enterprise applications. "

What do you like best about UserIQ? Being able to target feature announcements and surveys to the specified audience is a huge win for our organization. What do you dislike about UserIQ?

"Improved Customer Engagement with UserIQ"

What do you like best about UserIQ? UserIQ provides our Product and Customer Relations teams with the tools for enhancing the user experience for new features and enhancements, as well as the ability to measure customer happiness.

"Lots of functionality, good tool"

What do you like best about UserIQ? I like that you can help the customers with prompts and tours of the tool and at the same time analyse and make the customer experience better without having to contact them.