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UserIQ - Customer Success Software

UserIQ Reviews in January 2025: User Ratings, Pros & Cons

Empower, engage, and exceed customer expectations.

4.3

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UserIQ offers custom pricing plan

UserIQ Reviews & Ratings

4.3

Very Good

Based on 127 ratings & 116 reviews

Rating Distribution

Excellent

(76)

Very Good

(35)

Good

(3)

Poor

(1)

Terible

(1)

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Showing 101-110 out of 116

CA

Cynthia A

03/06/19

4 out of 5

"Unique Product with Excellent Support "

What do you like best about UserIQ? Behavioral-based targeting Easy Campaign Setup in the app

DH

Daniel H

12/14/18

4 out of 5

"Great product with some growing pains"

What do you like best about UserIQ? I really like the tool. Once I've gotten good at using it, I can see how powerful it can be and the potential use for my company is definitely there.

ML

McKenzie L

09/24/18

4 out of 5

"Easy to use with minimal dev setup"

What do you like best about UserIQ? UserIQ makes it easy to track and name buttons and site features. It also makes it quick to deploy notifications, announcements, tooltips and more to our user base to optimize their use of our site.

AU

Anonymous User

09/20/18

4 out of 5

"The on boarding went really well and Elizabeth was always attentive and ready to help us learn. "

What do you like best about UserIQ? I love how the software gives insight into our users and helps us communicate in app. What do you dislike about UserIQ?

VH

Vivian H

09/20/18

4 out of 5

"Amazing customer service and beautiful custom messages."

What do you like best about UserIQ? Their customer service, they really cater to my needs and answer all my questions. What do you dislike about UserIQ?

AU

Anonymous User

03/30/18

4 out of 5

"Pull out all the stops for a key product launch!"

What do you like best about UserIQ? Excellent client service and partnership on a pretty tight deadline. The UserIQ team was extremely communicative and very effective in keeping everyone on the timeline. Each milestone was met on time and without drama.

JF

Jake F

03/28/18

4 out of 5

"User IQ helps us communicate to our evolving user base."

What do you like best about UserIQ? We initially implemented UserIQ for the purpose of making alerts for our users. This is mostly a notice or endorsement upon login but we wanted a system that would allow us to ramp that up to tours and walkthroughs for existing and new features. UserIQ's different notification options allow us to tailor our messages and tours to the best user experience.

AU

Anonymous User

03/27/18

4 out of 5

"Business driving insight at fingertips. Easy to use. Excellent Support. "

What do you like best about UserIQ? Infinite possibilities to communicate and engage with users of our software, which in turn help us improve our software, ensuring it delivers true value to our clients. Excellent support. Bret Venuso is very responsive and super accommodating, even at short notice.

ET

Emily T

02/27/18

4 out of 5

"Great Service!"

What do you like best about UserIQ? Brett! So patient with me during implementation and so helpful in getting things going. What do you dislike about UserIQ?

AU

Anonymous User

10/31/17

4 out of 5

"Setup Can Take Time But Software Is Easy To Use."

What do you like best about UserIQ? Allows for targeted engagement with specific users based on CRM data. What do you dislike about UserIQ?