UserEcho

"Опыт использования сервиса User Echo"

What do you like best about UserEcho? Удобство использования. Адекватная поддержка при возникновении проблем с сервисом и проектом. What do you dislike about UserEcho? В некоторых случаях хотелось бы получать ответ немного быстрее. What problems is UserEcho solving and how is that benefiting you? Некоторые технические сложности, возникающие в процессе работы платформы поддержки.

"A good experience"

What do you like best about UserEcho? The forum to receive help is amazing. It has a lot of topics covered, and if your question has not yet been answered, the admin will reply always within a day. Setting up my UserEcho was easy and the result is nice! What do you dislike about UserEcho? Maybe a bit more flexibility in the layout of the pages won't arm. Recommendations to others considering UserEcho: use the help forum. They guys are amazing and very fast in replying What problems is ...

"Very useful in most cases"

What do you like best about UserEcho? the focused agent interface and the integration with Jira What do you dislike about UserEcho? the lack of structure in organizing messages/discussions in levels (responses to be an deeper levels) Recommendations to others considering UserEcho: very useful and easy to start using, might need a bit of investment for advanced features (stats/graphs/integrations, etc.) What problems is UserEcho solving and how is that benefiting you? triaging tickets ...

"UserEcho for work"

What do you like best about UserEcho? I use Userecho to talk to colleagues at work. It is simplified and can be run with multiple windows open on my screen. What do you dislike about UserEcho? Support time can be slow for the product What problems is UserEcho solving and how is that benefiting you? I use the product to consult with other employees in real time in multiple offices

"UserEcho is really a powerful tool to serve customers in very short times"

What do you like best about UserEcho? UserEcho is a platform with a modern and fully customizable design. A feature that is very interesting is that of automatic messages that significantly reduce the number of incidents created by users. I also like its integration with Facebook to manage all the queries that arrive from the social network. What do you dislike about UserEcho? Analyzes for reports are the main disadvantages of software, because the reports are very generic and I cannot ...

"Some simple steps, some complex"

What do you like best about UserEcho? Used to replace our ticket, knowledge base, feedback and live chat services. With the exception of canned responses (inserting a template) its pretty solid set up What do you dislike about UserEcho? Pricing is pretty competative Canned responses are knowledge base articles Recommendations to others considering UserEcho: If you're looking for a one-stop shop then definatly worth a look - pricing can be abit much for start-ups or growing, but the supports ...

"Simple and powerful online customer support solution."

What do you like best about UserEcho? I like the most is the simplicity of the user interface design. What do you dislike about UserEcho? As a web designer and app developer, it's going to be easy to use this platform, but for those people who are not tech savvy people, they might get confused get bored with the design. What problems is UserEcho solving and how is that benefiting you? UserEcho gives us a powerful platform that would help us support our customers. It's very vital for a ...

"Good experience but userecho really needs improvements."

What do you like best about UserEcho? - Quite an easy user interface to use - SSO login available - Custom tags available What do you dislike about UserEcho? - UserEcho support (sometimes rude answers from the support team) - Take some time in some cases to find a setting or an answer for what we need on https://support.userecho.com/ - The fact that the support said no to a feature or what we need without giving much explanation or another option. - Login bugs sometimes with ...

"Listening to customers"

What do you like best about UserEcho? We had 1 or 2 key improvements we realized we needed after a few months of usage and the team listened to our feedback and implemented those features! We also like the Webhook integration, it helps us automate some tasks. What do you dislike about UserEcho? It's a bit hard to write/format code examples in questions or answers. Especially if you compare it to forums tailored for this like StackOverflow / GitHub What problems is UserEcho solving and how ...

"Affordable yet reliable and powerful"

What do you like best about UserEcho? While not as slick as various big-name and costly alternatives, User Echo provides solid service and some unique features that our budget focused startup needs. Plenty of room for improvement - but that's the case and expectation of all PaaS software. What do you dislike about UserEcho? Bugs in the editor. Inability to re-order comments. Basically a lack of simplicity to perform maintenance. What problems is UserEcho solving and how is that benefiting ...