Kashflow

don't even bother making an enquiry - what a bunch of jokers

On the recommendation of my accountant I made contact with them & what an appalling first experience! Person from sales that originally emailed me after I asked some questions has already left, so I get through to a payroll 'specialist' but I wanted sales but the 'specialist' just assumed I wanted payroll. This sales person was clearly on a mobile phone that was continually breaking up.Once I'd answered some irrelevant questions and we established why I was calling he spoke so negatively of ...

Have been chasing my referral fee for…

Have been chasing my referral fee for almost 6 months now. Happy to take the money for my subscription and the companies that I've recommended but completely fail to provide the reward as promised.

Rubbish.

Rubbish.Not fit for purpose, does not work properly.If your subscription is missed it asks you to re-subscribe but the payment phase doesn't happen straight away.Doesn't work at all.Added payment details 3 days ago, still saying we need to subscribe when we have been.Stay away.

KashFlow AVOID!

KashFlow was recommended by an accountant so despite reading bad reviews I went ahead and started using them. What a mistake! Bank feeds are an absolute joke and continually need updating. Pop ups keep appearing and can’t be stopped. Customer services take 4-5 days to respond only to tell you they can’t help! Invoices disappear and are never seen again! A different accountant I work for (on a different job) recommendation was to use Xero for Tax Digital - what a difference! Been using for ...

I had been a sage customer for 23 years…

I had been a sage customer for 23 years and felt the grass was greener with kashflow and in April 2019 moved. Some parts of the system I thought were more user friendly but fundamentally I don't think the software is just there yet and clearly they lack any expertise in their support. Many of my requests for help in setting up fell on deaf ears but I had a friend who is html expert and he resolved my problems not kashflow. Experienced many issues with kashflow including # showing on all ...

Awful

Awful - Don't bother, Ive been with Kashflow for five years and no customer service what so ever - Just transferred to Sage wish I had done this from day one. Don't touch with a Barge pole, Nothing works, E mails, banks, don't even try taking payments. Charged for everything, goes up every year as well. leave well alone

Appalling

Appalling. DO NOT USE - would give a NEGATIVE number of stars if I could.The "support" (if you can call it that) is non-existent. Takes them days to respond and usually they do so with such cursory answers that you are obliged to wait another 3 days for a clarification you were forced to request.The software itself is HORRIBLE. The bank reconciliation system is just nasty and time-consuming. Nothing is easy.When MTD came in, their VAT system failed to file my return properly, so I had to ...

Awful software

Awful software, importing bank feeds is ultra tricky and time consuming. Very fiddly and overall it is poor.

Kashflow makes it incredibly difficult…

Kashflow makes it incredibly difficult to cancel a subscription.

Used it for many years

Used it for many years, to sum up - the product offering is trash.The number of times there is a bug with loading pages or saving po/invoices is unreal. Current down with a HTTP 500 error.It feels like a program that has been forgotten about and left behind by all other providers. Don't waste your time.