Kashflow

I’ve used Kashflow since 2013…

I’ve used Kashflow since 2013 Originally privately owned then sold to IRIS . Customer service was quite good originally . Now they have The most unhelpful customer service agents . You can’t speak to a human only over email or live chat. On top of the poor help and customer service. They Randomly cancelled my subscription to both the payroll and the accounts package early 2020. Took 48 hours to get access again. The accounts package works well on desk top but does not work on an iPad at all ...

Works well with paypal importing

What do you like best? Importing facility within paypal, and easy to understand interface What do you dislike? Lengthy time for support to respond to issues What business problems are you solving with the product? What benefits have you realized? Importing all sales received through ecommerce channels straight into kashflow to help manage distribution and accounting.

Good news

Good news. I've found someone who knows what they are doing at Kashflow. His name is James and he's on 0161 279 4728.I spent another 50 minutes on the on-line help thingy today. The transcript is below: -John Coldwell (TapMedic Mar 20, 13:09 GMT Chat started: 2018-03-20 12:13 PM UTC[16 minutes later](12:29:47 PM John: 50 minutes yesterday. How long will I be kept waiting today?(12:30:59 PM *** Natalie joined the chat ***(12:31:12 PM Natalie: Hi John how can I help you today?(12:31:30 PM ...

Can't get any decent support

Can't get any decent support! Email only, you can't actually speak to anyone!Awful, awful support!

Kashflow are unable to deliver customer…

Kashflow are unable to deliver customer service. They have joined the trend of eliminating over the phone support in favour of the far less helpful live chats.However if you want to purchase the software someone is always waiting to pick that phone up!Trying to switch accountants on Kashflow is laughable, the team do not have the coherent knowledge to help you efficiently. We will be switching to QuickBooks after this latest travesty. Both our old and new accountants use QuickBooks so I’m ...

Worst customer service I’ve…

Worst customer service I’ve experienced, no care for customer, all employees constantly talk over you. It’s a great feeling know you can’t get into your accounts, I’ve been locked out 4 times this year with no real reason. they have recently changed so you can speak to anyone about your accounts over the phone. I’m a builder and don’t carry a laptop on me and don’t have a wifi box stuck to me. After 4 years I will be departing this circus company.

Had enough of terrible service now.

I have been using KashFlow for nearly 9 years, its clunky, cumbersome and utterly unimpressive. But it kind of worked on the whole. It was not working for something we were trying to do and then the help files were not matching the screens I had. Turns out I was paying more to be on an old rubbish version of the software. Support, Paul specifically, did not seem to care anything about customer loyalty, so we are off to use a different provider now. I won't be missing KashFlow one bit.

The most cumbersome software ever !

The most cumbersome software ever !

If your accountant has this tool for you then avoid them

My accountants make me use this tool. It is the reason I am probably going to leave them. It is just awful. I don't trust it at all to the point that I keep my own records in Excel in a massive spreadsheet in the cloud.When I first started on my own it was all a bit daunting. New work, new set up, finances, legal stuff. I needed a tool that was intuitive and easy to understand. Kashflow is neither.I have no idea who designed it but it is not designed for non-accountants. It doesn't guide ...

Terrible customer service

Terrible customer service. I've been trying to cash in my referral bonus for months but still no payment. There's no simply way to communicate with them when you need help. Emailed a complaint, no response, looking at these reviews they are clearly not interested. I have three accounts with Kashflow and will be taking my £800/year elsewhere.