Justworks

JUSTWORKS Excellent for providing benefits and organization to your employees.

What do you like best? It is our tool that allows us to provide the beneficial packages for human resources. Easy to use, easy to navigate. They have a super important chat that adds value since they can ask questions regarding email for example. What do you dislike? Sometimes I find it a bit tedious to get what I am looking for, however we will continue to use it. Two-step verification can be a bit of a hassle. Recommendations to others considering the product: Excellent ...

OK usage

What do you like best? Navigation of the platform is quite smooth. Directions are very clear and presice. No confusion on how to use the platform. User experience is good. What do you dislike? If needing to find a very specific info, it takes some time to search and find it under different tabs. What business problems are you solving with the product? What benefits have you realized? HR for our company

Cuts down on administrative burden!

What do you like best? I love that new employees can self-service all onboarding needs ahead of their start date if they'd like. They can pick all of their benefits online and if they have issues with their taxes, they can directly work with Justworks to fix them. The employee database is wonderful. What do you dislike? The employer experience truly is reliant on your partner at Justworks. I've worked with Justworks at two organizations and had night-and-day experiences. At my last ...

A good start

What do you like best? We have been using JW for about 5 months and so far things have been going smoothly. It is very user friendly and intuitive for both admins and users. What do you dislike? I would like additional functionality. particularly I would like to be able to run an org chart as of any point in time, I'd like to be able to have a report that shows me changes in headcount month over month (i.e. hires and departures and what is my headcount as of any specific date? What ...

Great interface but customer service could be better

What do you like best? The interface to manage payroll and benefits is beautiful and easy to use. What do you dislike? Customer service is not always well-informed. Their benefits year for healthcare starts in November which I find ridiculous. It makes it very hard to move to another provider and it makes it confusing for employees. Recommendations to others considering the product They have a great interface, but just need more training for their support team. What business ...

Does what it is supposed to

What do you like best? I like that you can input your hours daily or weekly What do you dislike? I dislike that if you miss the deadline there's a problem with getting paid What problems are you solving with the product? What benefits have you realized? I can just put in my hours and then get this money

Lacking Tools

What do you like best? Pricing is better than other PEO's, the user interface is also nicer than most others I've worked with. What do you dislike? Despite billing themselves as one of the most tech forward PEO's, Justworks is lacking when it comes to actual functionality. For example, employees can't really e-sign any of the compliance documents you might expect like an employee handbook, so you will need to distribute hard copies or get them docusigned. Same goes with CA sick leave ...

Great Initial Offering, Poor Follow-Through

What do you like best? The company has a strong and intuitive interface, and has been able to negotiate strong pricing for benefits offerings. What do you dislike? The initial onboarding experience was problematic, and the service level went down from there. We had several unique needs that were fully disclosed from our side from the beginning, and yet JustWorks acted surprised by these items once we were up and running. The ongoing service level for a growth-stage company trying to ...

Needs Work All Around

What do you like best? For their current niche, target market of small, early-stage start-ups, solely seeking the basics + benefits & perks - Justworks is a decent solution. What do you dislike? - Lack of HR knowledgable (surprising & challenging in co-employment - Lack easily-accessible, timely support (surprising & challenging in co-employment - Lack of reporting and analytics - Lack of integration capabilities - Lack of customization and flexibility for a scale-up - ...

Worst company I have ever worked with for Insurance.

What do you like best? There is nothing nice to say about this company other than they have a nice website. Past that, it is full of incompetent staff members. Do not waste your time. What do you dislike? If you are using this group for insurance do not waste your time. I spent almost a month going back and forth and waiting for their team to get their parts of our insurance set up. Only to find out that in the end, we were not going to be covered because we operate a low-risk ...