FixMe.IT

Easiest remote access

What do you like best? its so easy to get new clients to install the client and even easier when they are existing and unattended access is enabled! What do you dislike? there is nothing about this product i dislike. any bugs it had have been removed. Recommendations to others considering the product: try it. you will switch. What problems are you solving with the product? What benefits have you realized? 24/7 access to servers and end users. clean unhindered access ...

My cornerstone for nearly a decade.

What do you like best? Ability to organize clients by company and individual computers. What do you dislike? How the updates generally fail to update and consequently require re-installation of the software entirely. (minor irritation) Recommendations to others considering the product: support for Mac's What problems are you solving with the product? What benefits have you realized? Clients IT needs

Excellent remote support, loads quickly, very, very good.

What do you like best? Good load speed. Shows last IP client connected to. Handles multiple screens well. Competitive price. Good access to support/developers. What do you dislike? Uses IE's cookies to store preferences. When IE gets reset, I have to login again. Recommendations to others considering the product: Buy it. The unattended client is excellent. They continue to improve it rather than sitting around like their competition. What problems are you solving with ...

FixMe.IT has been a real help

What do you like best? It is very easy to use for our help desk or any other IT person that will do the remote help What do you dislike? Not a whole lot, it does what we are looking for in this particular case Recommendations to others considering the product: Low cost and robust toolset beyond our use case. Super easy to use and very reliabel What problems are you solving with the product? What benefits have you realized? Primarily issues that are centered around ...

It's Easy and Useful

What do you like best? The quick ability to get connected to the clients who are experiencing issues. What do you dislike? Sometimes, the connection feels a bit off, but that may be due to clients connections. However in some cases where I know the client has a good connection, sometimes it still staggers. Recommendations to others considering the product: It's really simple to use. You get a client code, and you're connected. What problems are you solving with the ...

I use Fixme.it every day

What do you like best? Easy of use, categorizing/grouping my clients What do you dislike? Reading this survey it looks like I can use on Apple products with my PC but i did not know anything about this ability Recommendations to others considering the product: I use Team viewer for Apple products What problems are you solving with the product? What benefits have you realized? Troubleshooting software issues, watching user while using the software, browser ...

A really good value for remote desktop support

What do you like best? I like the ease of use, and the unattended clients features. It is really easy for my customers to get into, just a few clicks on their end and I can start assisting with their problem. If I need to work on a computer after hours for some reason, I can set up the unattended client feature and can get in when I need to. What do you dislike? I guess the only thing I don't like about it is if I have a customer who has two or more monitors, I can only use one of ...

Great remote assistance app

What do you like best? I am able to setup unattended access to all my clients workstations and servers for assistance. What do you dislike? I dont really see a downside on the application, it seems to do everything i need it to do What problems are you solving with the product? What benefits have you realized? Server issues, windows updates etc. fix outlook and office issues

Simply the best

What do you like best? Ease of use, File transfer, Desktop console viewing and control. I use this to remote control customers PCs and laptops and clean up & start up issues. Very easy to use. What do you dislike? No Mac support which is a little bit of a pain but I don't get a lot of requests for Mac support . Recommendations to others considering the product: Great product easy to use What problems are you solving with the product? What benefits have you realized? ...

The software works

What do you like best? I have never had a problem with connectivity to remote systems. It allows me to work from anywhere. What do you dislike? I have no dislikes about the program. The program functions as it should without issue. And our customers love our quick response What problems are you solving with the product? What benefits have you realized? We are able solve all PC related I'm able to service several customers at once