FixMe.IT

Strong and easy support tool

What do you like best? FixMe.IT is a reliable tool that is also easy for users to connect to. The process is simple and once connected it makes it easy navigate a users computer through reboots and even connection issues. What do you dislike? I have no complaints about FixMe.IT. It has been the most reliable on-demand remote support tool that I have used and the price is very competitive. Recommendations to others considering the product: IT is inexpensive to try and it ...

Outstanding Remote Assistance Software

What do you like best? I began using Fixme.it 2 years ago, I believe this software is superior to anything comparable on the market. The ease of use and its compactness on my systems makes my life much easier. What do you dislike? I work in a governmental environment, sometimes, for what ever reason law enforcement types and dispatchers sometimes find it difficult to get to fixme.it and get the access number. I would like to have a desktop, tablet or phone app that would take them ...

FixMe.IT - Simple, easy, and effective

What do you like best? FixMe.IT has allowed me to effectively service more clients with a simple, and effective remote support tool set. The licensing is easy AND flexible, allowing you to have a pool, and float between users or machines. What do you dislike? We would like to see a Mac client for both client and admin tools, but especially on the admin side. Recommendations to others considering the product: Would love to see a Mac version (of at least the admin toolset). ...

Easy to use remote access at reasonable price

What do you like best? The set up of unattended and attended remote access is very simple. Clients understood how to let me connect because it's very straight forward. What do you dislike? I have some clients on Mac and it it doesn't work with Mac. Recommendations to others considering the product: I tried it for a couple of months to see if I'd like it and then purchased for a year (saved $). It worked well for me. What problems are you solving with the product? What ...

User friendly and reliable

What do you like best? My customers are not always the most tech-savvy people and simplicity in launching the app is key. What do you dislike? There is probably additional functionality for more high tech businesses but I can't think of anything I particularly dislike. Recommendations to others considering the product: If ease of use is a primary concern this is a great product What problems are you solving with the product? What benefits have you realized? I ...

A Great Remote Support Tool

What do you like best? FixMe.IT is extremely easy for my clients to use. Other tools, not so much. It is also very affordable and it has worked flawlessly for me for many years. I also really like to ability to service clients through the unattended client option. What do you dislike? I have no complaints or dislikes whatsoever. Recommendations to others considering the product: Seeing is believing, so I urge anyone considering Fix Me.IT to give it a try. You will be glad ...

Excellent tool for remote support

What do you like best? Its very quick and easy to establish a remote support session even with clients that are not IT literate. Also the product works very well through most firewalls and is rarely blocked. What do you dislike? It does not support MAC clients although to be honest this is not really a problem for me. What problems are you solving with the product? What benefits have you realized? We develop bespoke database solutions and use FixMe.IT to help and support ...

Simple to use remote support!

What do you like best? Its very easy to use for myself and the end user. What do you dislike? additional features such as tech notes / tech log would be nice I've noticed Excel on my PC does some wierd things when copying and pasting when I have a remote support session open. What problems are you solving with the product? What benefits have you realized? remote support. Simplicity and ease of use.

Always connects

What do you like best? Never have had a problem using fixme.it. I have been using this service for over ten years so I am not sure if this is the original platform but in this many years it has never failed me. It is a solid connection. What do you dislike? Nothing I like using this product it just works. Recommendations to others considering the product: nothing - it is a great product What problems are you solving with the product? What benefits have you realized? ...

Awesome product

What do you like best? I like how easy it is to use and set up. Even for clients to download and start remote sessions What do you dislike? You can’t use it on Mac or mobile devices Recommendations to others considering the product: Use this product What problems are you solving with the product? What benefits have you realized? Remote support and Remote Desktop