Five9

System is highly reliable and very easy to use…

System is highly reliable and very easy to configure and use. We have completed several integrations with other systems and also found this to be easy to do.

Five9 Has great support and and User…

Five9 Has great support and and User Friendly Platform for both Agents and Supervisors! I have used their system in 2 Call Centers I have implemented and would recommend use to any organization setting up inbound or outbound calling activities. JM

Five9 has had amazing uptime and…

Five9 has had amazing uptime and support response in 2020!

Easy to use

Easy to use, good reporting and meaningful data.

very easy to use

very easy to use, configure and manage. no downtime

Best Fully Fledged Cloud Contact Center

It's an amazing product for having a fully fledged Contact Center in the cloud with no restrictions and endless integrations, capable of modifying IVRs in real-time to allow flexibility in contingency cases.It's always a pleasure working with Five9.

The technical support and sales team…

The technical support and sales team were very helpful in getting me up and running very quickly. The easiest and best dialer on the market that I found

Perfect for a start-up team like ours.

PROS & CONS What are the best aspects of this product? Five9 is a solution that really respects the needs of their clients. Given the nature of my job, I initially required a couple of services and specific capabilities hooked into my Five9 account. The customer support had been great in assisting me set-up my account. They were also quick to install the additional functionalities that I needed. What aspects are problematic or could work better? It's a tall order to share your account ...

Call center software with great support

A great solution if you need your agents to work in the office and at home. Easy to monitor agents to make sure everyone is doing what they are supposed too.Any time you have a technical issue support is there for you. Issue very rarely last more then a day. The support team keeps you updated on the issue and the progress.

Very user-friendly.

PROS & CONS What are the best aspects of this product? Unlike other solutions of its kind, Five9 is simple. It does not require unnecessary steps--it gets the job done easily and without hassle to users. Setting it up had been a breeze too. All we needed were a pair of earphones and voila--it's easy to answer calls wherever our agents may be. We've been using this for more than a year now, and our productivity has definitely skyrocketed. This is a great tool that simplifies our work ...