eGain Chat

eGain power Virgin Money's chat bot

eGain power Virgin Money's app chat function, unfortunately the wait time just seems to get longer and longer and being in the chat function of the app is not recognised by the app as activity so you get logged out and surprise surprise it doesn't allow you to resume the chat. One of the worst banking chat functions I have ever experienced.

Sh*thole of a company

Whatever this stupid company is, they barrage you with unwanted spammy emails. They don't stop even if you unsubscribe.

Constant spam e-mails

Have never signed up or agreed to be contacted by eGain. In fact, I have specifically unsubscribed from their services but still get e-mails from them 3-4 times per week from multiple spamming accounts which try to get around filters. Would not use. Original post - 10th April 2020 Update - 6th May 2020 As previously stated, I unsubscribed from all of eGain's e-mails however, I have still received 7 e-mails from them in the last month from spam domains. Update 2 - 14th May 2020 3 further ...

Outdated, horrible usability

They may impress with reporting functions on paper but eGain 11 is horrible to use. It's incredibly that anyone would ever market such a user-unfriendly piece of garbage. It only works with an outdated version of IE and crashes frequently. It takes IT specialists at our company to figure out how to make it crash less.

"inadequate chat and cobrowse application"

What do you like best about eGain Chat? nothing at all, product is insuffiecient What do you dislike about eGain Chat?