DusuPay

Withdrawals are taking too much time

Withdrawals are taking too much time

hard to get customer care people

hard to get customer care people, i had to find the office.

Withdrawals take long

Withdrawals take long, very long withdrawal time what do you mean I have to wait for 5 days for Mpesa withdrawals to reflect?

I have a very bad experience with…

There is alot of improvement in this company since the last time I had an issue of not receiving my funds now my issue has been sorted and very happp

Terrible method of payment

Terrible method of payment. don't recommend it I lost my payment, it doesn't reflect on my trading account

I made payment on Sunday 3 July

I made payment on Sunday 3 July. My money didn't reflect on my trading account even now. I'm contacting them they are busy telling me about my bank, saying that my money reversed. I'll never make payment using dusupay option, never.🚮🚮🚮

You take too long to reply to customers

You take too long to reply to customers

Dusupay is definitely not recommended for your e-commerce business.

Communication with employees is very poor. There is no or half response to questions. The fee is expensive compared to the poor service and product quality. After the transition to the new platform (suddenly without any warning), the email alerts on new payments no longer work. And the employees cannot / do not want to repair this. Tanzania would be added as a new country within a few weeks, but has been going on for months, etc ... Dusupay is definitely not recommended for your e-commerce ...

Dusupay did NOT complete my transaction…

Dusupay did NOT complete my transaction and took over 30 days to respond to my query.... Still following on my re-fund.

I have sent an email for a week now and…

I have sent an email for a week now and never received any response. It's better you put an instant chat support on your website so that users can get answers to their problems without waiting for so long.