Dialpad Contact Center

Love this software for our business VOIP services!

What do you like best? I love the HubSpot integration and the easily searchable history/notes. What do you dislike? Every once in a while it will glitch, but it is usually resolved quickly. Recommendations to others considering the product: They are quick to help when you need it. They will investigate your issues thoroughly. What problems are you solving with the product? What benefits have you realized? No current problems. Their support team is quick to help.

Overall, my experience with Dialpad Contact Center is overwhelmingly positive.

What do you like best? The accessibility I have to my voicemail and the user-friendly Dialpad Contact Center. What do you dislike? There is nothing I dislike about it. Overall, it's wonderful. What problems are you solving with the product? What benefits have you realized? I have not experienced any problems with Dialpad Contact Center.

Good but can use improvement

What do you like best? I like having everything I need in one area What do you dislike? It is difficult to do conference calls and calls often drop when doing a conference call. What problems are you solving with the product? What benefits have you realized? They have a help bar in the app that really helps when confused

Small bugs expected, but support team is quick & efficient

What do you like best? Integration into our infrastructure and microsoft What do you dislike? Consistent small bugs/issues/glitches/slowdowns but typically not "real isues". Stupid issues that something like exiting and re-opening the app helps or maybe it's just "a bad day" in the dialpad network. At the end of the day though these issues are never deal breakers and we're still able to place and make calls. What problems are you solving with the product? What benefits have you ...

Lots of Glitches with Dialpad

What do you like best? It is easy to use when it is working. You can text or call from your computer making things work faster. What do you dislike? It is always down and has a lot of glitches. The company has to send out "working on dialpad issues" frequently Recommendations to others considering the product: Work out the glitches. What problems are you solving with the product? What benefits have you realized? Quick and easy communication